Resident Services Coordinator

Water's Edge•Mankato, MN

6d•Onsite

About The Position

The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare and culinary departments. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values.

Requirements

One to three years of experience and/or training in healthcare services, or equivalent education
One to three years of managerial experience, preferably in healthcare
Regular standing, walking, sitting, reaching, and use of hands
Possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks
Continuous interaction with residents and family members under stress
Position is considered safety-sensitive

Nice To Haves

Healthcare experience
Leadership experience
Professional and welcoming demeanor
Excellent communication skills
Strong organizational skills
Good work ethic
Listening and problem-solving skills
Genuine interest in the aging process and elderly care
Strong commitment to providing quality services
Decision-making, budgeting, and goal-setting abilities
Open to change and learning
Ability to empower staff and work as part of a team
Compassionate and patient approach
Ability to take direction and respond effectively to supervision
Occasional climbing, stooping, kneeling, crouching, crawling, tasting, or smelling
Ability to lift up to 50 pounds occasionally

Responsibilities

Obtain vital signs and notify the supervising nurse of deviations per the Individualized Service Plan (ISP)
Follow residents’ ISP and daily task sheets
Communicate changes in resident status to appropriate supervisors
Utilize standard precautions and infection control procedures
Follow written instructions and request assistance when needed
Maintain a safe and clean resident environment
Exhibit a caring and respectful attitude toward residents and their property
Assist with activities and encourage resident engagement and participation
Uphold confidentiality of residents and coworkers (HIPPA)
Provide assistance with: Personal hygiene, Changing bed linens and making beds, Toileting and incontinent care, Nutritional and fluid intake, Dressing, Ambulation and transfers, Positioning, Medication reminders
Perform other duties as assigned within scope of practice
Participate in hiring and training staff
Enforce and comply with PPE requirements
Train new employees on job duties and Policies & Procedures
Attend mandatory in-service meetings
Follow all community and company policies and the Employee Handbook
Report unsafe conditions immediately
Perform other duties as assigned