Resident Services Coordinator

Baptist Housing Seniors Living•White Rock, BC

9d•CA$27 - CA$29•Onsite

About The Position

This temporary 6 month coverage (maternity leave coverage) provides essential administrative and resident services support, ensuring a warm, professional, and efficient experience for our residents and guests. The role is structured as 4 days of administrative support and 1 day dedicated to recreation activities. As the Resident Services Coordinator, you will act as an ambassador of Baptist Housing, providing administrative support to the business office while fostering a welcoming and supportive community environment. Reporting to the Administrator, you will handle general office tasks, respond to resident inquiries, manage resident onboarding and files, assist with annual rent reviews, and contribute to recreation program planning and delivery.

Requirements

High School graduation
Formal training in basic accounting and Microsoft Word and Excel
Completion of Emergency First Aid – Community Care training (St. John Ambulance or equivalent)
Exceptional interpersonal, communication, and problem-solving skills
Highly detail-oriented, organized, and able to manage competing priorities
Ability to maintain confidentiality and handle sensitive resident information
Proficient in Microsoft Office (Word, Excel, Outlook) and general office equipment

Nice To Haves

A minimum of 3 years’ experience as a Resident Services Coordinator or equivalent combination of training and experience is preferred

Responsibilities

Model Baptist Housing values and demonstrate servant leadership in all interactions
Provide professional reception services, answering inquiries from residents, families, and visitors by phone or in person
Screen potential residents, manage the waitlist, and facilitate tours and pre-screening interviews
Perform annual rent reviews, including BC Housing subsidy applications
Maintain a confidential resident database and accurate tenancy files
Develop and manage resident communications, including letters, notices, posters, and menus
Receive and communicate maintenance requests via the Maintenance Care system
Assist in planning and implementing recreation programs, including setup of furnishings and equipment
Respond to resident issues in the Administrator’s absence, escalating major concerns as needed
Support other departments and participate in team meetings, committees, and resident events
Attend work-related conferences and seminars to maintain professional development
Promote health and safety, demonstrating safe work practices and assisting residents as needed