Resident Services Coordinator - Washington, DC

Trinity Property Consultants•Washington, DC

5d•$28 - $32•Onsite

About The Position

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Requirements

Excellent ability to address the needs of community members, prospects and vendors.
Excellent communication skills.
Administrative and organizational skills.
Time management skills and ability to prioritize wisely.
Customer service orientation.
Knowledge of state law as it relates to fair housing.
Regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands.
Occasionally required to climb.
Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Required to walk for extended periods of time.
Ability to detect auditory and/or visual alarms.
Intermediate computer and internet knowledge.
Intermediate knowledge of MS Word, Excel and Outlook.
High school education or equivalent is required.
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions.

Nice To Haves

Customer service experience preferred.
Event planning experience preferred.
Preferred knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check.

Responsibilities

Providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions.
Assisting property staff with the planning and implementation of resident activities.
Promoting a quality living experience for all residents.
Handling high stress situations effectively.
Regular attendance and active participation/planning at company functions and events.

Benefits

Medical, Dental & Vision insurance with a free PPO-HSA medical plan (with a $1,200 annual employer contribution) to all employees outside CA. In California, employees can choose between the free PPO-HSA and HMO plan. Company covers 100% of the monthly premium costs for employee dental and vision.
FSA & Dependent Care options.
401(k) savings with a 2% employer match.
Group Life, Long-Term, and Short-Term Disability Insurance (up to $25,000 of life insurance and AD&D coverage).
Paid holidays.
Paid vacation (2 – 4 weeks according to years of service).
Sick leave in compliance with state and local jurisdiction requirements.
$1,000 bonus for hires made through employee referrals.
Up to 16 hours of volunteer time annually (8 hours for personal volunteer activities and 8 hours for company-sponsored events).
Employee Assistant Program (EAP) including Health Advocate and Travel Assistance Program.
Competitive Bonus & Commission Structures.
Opportunities for Advancement.
Corporate shopping discounts, appliance discounts and lifestyle discounts.