Resident Services Coordinator - Washington, DC

Trinity Property Consultants•Washington, DC

1d•Onsite

About The Position

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Requirements

Excellent communication skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Customer service orientation
Knowledge of state law as it relates to fair housing
Regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands.
Occasionally required to climb.
Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Required to walk for extended periods of time.
Must possess the ability to detect auditory and/or visual alarms.
Intermediate computer and internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
High school education or equivalent is required
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions

Nice To Haves

Preferred knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check
Customer service experience preferred
Event planning experience preferred

Responsibilities

Providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions.
Assisting property staff with the planning and implementation of resident activities.
Promoting a quality living experience for all residents.
Address the needs of community members, prospects and vendors.
Handle high stress situations effectively.
Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs.
Regular attendance and active participation/planning at company functions and events.

Benefits

Medical, Dental & Vision
Free PPO-HSA medical plan (with a $1,200 annual employer contribution) to all employees outside CA.
In California, employees can choose between the free PPO-HSA and HMO plan.
100% of the monthly premium costs for employee dental and vision covered.
FSA & Dependent Care options
401(k) savings with a 2% employer match.
Group Life, Long-Term, and Short-Term Disability Insurance
Up to $25,000 of life insurance and AD&D coverage
Paid Holidays
Vacation (2 – 4 weeks of paid vacation according to years of service)
Sick Leave
$1,000 bonus for hires made through employee referrals.
Up to 16 hours of volunteer time annually
Employee Assistant Program (EAP)
Health Advocate and Travel Assistance Program
Competitive Bonus & Commission Structures
Opportunities for Advancement
Corporate shopping discounts, appliance discounts and lifestyle discounts.