Resident Services Coordinator (Bilingual Preferred)

Mystic Valley Aging Services•Malden, MA

7d•Hybrid

About The Position

The Resident Services Coordinator works within the framework of the Executive Office of Aging & Independence (AGE) regulations. This role determines program eligibility and provides a consumer-centered approach to assessment, service acquisition, reassessment, and monitoring of services provided to residents residing in a senior housing complex and neighboring community. The position is full-time, non-exempt (35 hours/week) with a 4-day work week and a hybrid work schedule (in-person & remote, with 1-2 days in the office required after training). No nights or weekends are involved. Bilingual skills (Spanish, Haitian Creole, Russian, Vietnamese, Cantonese, or Mandarin) are recognized as an asset and offer an additional 6% designation. Mystic Valley Aging Services offers a supportive, collaborative, and encouraging culture with a focus on work-life balance.

Requirements

A bachelor's degree from an accredited school in Social Work, Psychology, Counseling, Human Development, Nursing, Sociology, Criminal Justice, Public Health, Public Policy, or Gerontology.
At least two years of experience in counseling, casework, or case management.
Excellent interpersonal skills with demonstrated ability to communicate across all levels, including staff, family, and external partners.
Ability to maintain confidentiality while working with sensitive information or in sensitive situations.
Highly resourceful team player, with the ability to work effectively independently or as a team.
Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved.
Expertise in Microsoft Office (Word, Outlook, Teams, Excel, and PowerPoint), Adobe Pro, Zoom, and other web-based applications.

Nice To Haves

Bilingual in Spanish, Haitian Creole, Russian, Vietnamese, Cantonese, or Mandarin.

Responsibilities

Assess consumer history, current status, living situation, support system, and if applicable, caregiver's history, and identify unmet needs, which inhibit independent living.
Work in collaboration with the Housing personnel and Supportive Housing Team Managers to ensure residents have access to community services and public benefits.
Provide information, referrals, service coordination, activity planning, and follow-up to all building residents.
Collaborate with contracted provider agencies to coordinate and assign service staff to consumers/residents.
Case manage and support residents and community members based on individual needs and the organization's mission and goals.
Provide crisis care management, prevention, and intervention.
Assist with housing programmatic tasks.
Cross-collaborate with all departments for best practices.
Participate in a collaborative team model and regular supervision meetings.
Maintain accurate consumer information in case records, compile and submit required statistics and reports.