Resident Services Coordinator

Great Lakes Mgmt Co•St. Cloud, MN

1d•Onsite

About The Position

Responsible for the coordination of services available to residents, including health services and housekeeping. Assists with resident’s adjustment to the facility. Communicate with residents and family during transitions.

Requirements

Strong desire to work with elderly people in need of services.
Understanding the aging process.
Excellent communication skills.
Ability to work as a team member.
Strong knowledge of community resources and care options.
Ability to assist tenants and families in making difficult decisions and facilitating transitions.
Able to read, write, spell, do basic math, speak and understand English.

Nice To Haves

Attend educational conferences as time permits.

Responsibilities

Coordinate the continuum of personal and health services for residents.
Meet weekly with Executive Director
Conduct admission interviews and meet with the Admission Committee to ensure appropriate moves, write up interview notes to distribute to appropriate staff.
Market programs to present and prospective residents who will require services to live independently and to make appropriate referrals for services.
Welcome and orient new residents upon move-in with service information.
Distribute welcome notices to apartments or cubbies for new residents’ neighbors.
Make sure KARDEX information is completed for each new resident and updated as needed.
Assist with the welcome social.
Provide monthly reports to the Executive Director regarding supportive service activity and changes.
Contact families in the event of resident health or service concerns, keeping the Executive Director and nurse informed of the situation.
Schedule and attend family conferences.
Assist with information about community resources to residents and family (transportation, external services).
Answer emergency calls during the day as needed.
Assist with completion of daily “I’m Okay” checks.
Attend weekly staff meetings and monthly resident meetings.
Attend educational conferences as time permits.
Other duties as assigned by management.