Resident Services Coordinator

WinnCompanies • Tucson, AZ

8d • Onsite

About The Position

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities.
We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.
Interested in learning more? Visit WinnCompanies to explore our benefits, mission, communities, and career opportunities.
About the Opportunity
WinnCompanies is looking for an Assistant Community Manager to join our Military Housing team at Davis Monthan Air Force Base located in Tucson, AZ.
In this position, you will be responsible for assisting the Community Manager or Senior Community Manager with the routine operation of the community.
This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Requirements

• High School diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Less than 1 year of supervisory / managerial experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems including Microsoft Office Suite.
• Excellent customer service skills.
• Superb attention to detail.
• Good organizational skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Nice To Haves

• Associate’s degree in Business-related field.
• Prior property management experience.
• Proficiency in Yardi or other similar industry software.

Responsibilities

• First point of escalation for customer service or management related issues in the Community Center.
• Responsible for rent collection of delinquent accounts, recoup current resident damage, daily bank deposit and other financial responsibilities.
• Manage the day-to-day operations at the community center or office including direction to the Resident Service Coordinators and other staff.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
• Responsible for checking all property management team data entry for accuracy within community database Yardi.
• Review and approve all new resident files.
• Ensure all required daily, weekly, and monthly reports are complete, accurate and on time.
• Enforce resident guide and community standards by regularly inspecting common area of community.
• Monitor and assist in completing resident journey touch points.
• Actively assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• May be responsible for Resident Service Coordinator duties as needed such as move-ins, move-outs. May conduct move out assessments with departing residents and assess any charge for damages. May be responsible for conducting move out information sessions

Benefits

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible work options for eligible positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED