Resident Services Coordinator - San Diego Portfolio

Action Property Management•San Diego, CA

6d•Onsite

About The Position

Action Property Management, a leader in HOA management for over four decades, is seeking a full-time Resident Services Coordinator for its San Diego portfolio. This role is the primary point of contact for residents, ensuring a positive living experience by managing inquiries, access systems, and common area reservations. The position also involves coordinating community events and providing administrative support to the Community Manager, including acting as their backup. The ideal candidate is highly organized, customer-focused, and excels in a fast-paced setting.

Requirements

High School Diploma or equivalent required.
Minimum of 2 years of experience in property management, customer service, or HOA administration.
Strong verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
Ability to multitask and manage competing priorities in a fast paced environment.
Strong problem solving skills, attention to detail, and ability to work both independently and collaboratively.
Willingness to work occasional evenings or weekends for community events as needed.
Be able to pass a background check and drug screen.

Responsibilities

Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.
Manage and maintain the community access system and resident registration records.
Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
Conduct daily property inspections, document issues, and generate work orders as needed.
Act as a liaison between management and residents, ensuring smooth communication and issue resolution.
Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates.
Coordinate and attend HOA and community events to ensure seamless execution.
Oversee invoice coding and assist with budget tracking.
Manage all resident move-in and move-out procedures, including documentation and coordination.
Assist maintenance and management teams with large-scale projects.
Support the Community Manager in preparing board packets, board meeting materials, and presentations.
Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.
Other duties as assigned