Resident Services Coordinator
About The Position
The Resident Services Coordinator provides general service management for residents, including intake, education on available services and application procedures, and referral to community service providers. This role also focuses on assisting residents with employment, job training, economic development opportunities, and coordinating educational programs. The coordinator will partner with local agencies to sponsor wellness and educational events, develop a resource directory, and serve as a liaison to community agencies. Additionally, the role involves assisting office staff with administrative duties, greeting prospective residents, fostering team spirit, maintaining resident request records, assisting with apartment inspections, and supporting resident renewal and retention programs.
Requirements
- Experience in social services or a related field.
- Strong communication and interpersonal skills.
- Ability to work with diverse populations.
- Organizational and time management skills.
- Proficiency in administrative duties such as filing, answering phones, and data entry.
- Ability to develop and maintain relationships with community agencies and service providers.
Nice To Haves
- Experience in property management or resident services.
- Knowledge of local community resources and social services.
- Resume development assistance skills.
- Experience in economic development or job placement.
Responsibilities
- Provides general service management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community.
- Works with project-based residents to find employment, job training and economic development opportunities.
- Searches and informs residents of job fairs, job openings, job advancement information and opportunities, and assists them with resume development.
- Coordinates educational opportunities for residents regarding healthcare, agency support, life skills, safety, credit, etc.
- Partners with local agencies to sponsor wellness and educational events based on findings in daily research that will benefit the residents.
- Maintains a good working relationship with area agencies to assure their assistance.
- Develops a Resource Directory of state and/or local service providers that residents can contact for assistance.
- Assists residents with economic development as well as opening and establishing bank accounts.
- Works with non-profit organizations to provide services and activities for residents.
- Serves as a liaison to community agencies, networks with community providers and seeks out new services available to residents.
- Informs residents about available services and benefits and how to apply for them.
- Assists office staff with administrative duties including, but not limited to, filing, answering phones and data entry.
- Greets and assists all prospective residents.
- Helps create and maintain at all times a company direction designed to develop loyalty, team spirit and unity of all Envolve Management Company personnel.
- Maintains accurate receiving and recording of any resident requests.
- Assists residents in inspection of their new apartment home.
- Assists Manager in implementation of resident renewal and retention programs.
- Performs any other job duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
