Resident Services Coordinator (RSC)

National Housing Trust•Baltimore, MD

19d•Onsite

About The Position

This position is with the National Housing Trust (NHT), an organization dedicated to creating and preserving affordable housing for almost 40 years. The Community Outreach and Impact (COI) team focuses on resident success by providing integrated, onsite services. This role is part of a HUB model designed to centralize and strengthen service delivery across multiple properties. The Resident Services Coordinator (RSC) will work collaboratively with team members to provide cross-site support, ensuring continuity of services by coordinating resident programming, services, referrals, and community engagement. This Baltimore-based position will support the Poppleton area community onsite and provide part-time remote support from Baltimore for the HUB model and DC-based RSCs with case management, resident follow-up, and administrative responsibilities. The RSC needs a hands-on, self-starter approach to coordinate, implement, and manage resident services for children, youth, adults, and seniors in an affordable housing community. Responsibilities include assessing resident community needs, delivering programs and services to address those needs, tracking goals and outputs of implemented services, and remaining on budget. The RSC will work closely with onsite property management staff and report to the COI Regional Manager. Key aspects of the role include actively engaging with residents, developing long-term plans to address resident needs in collaboration with the COI Managing Director, and communicating effectively with NHT, property managers, community leaders, residents, and local community partners to increase access to opportunity and resident empowerment. The RSC will also work closely with NHT’s COI team and asset management staff for operational purposes. This position requires weekly travel to DC every Tuesday to support the HUB model and does not qualify for remote work.

Requirements

At least 2 years of experience in nonprofit affordable housing.
Commitment to NHT’s mission, including a deep dedication to assisting low-income families create and access opportunities to thrive.
Detail-oriented, entrepreneurial self-starter who relishes multitasking.
A collaborative approach and team orientation, with a track record of working independently yet collaboratively with both onsite and offsite staff.
Demonstrated success building relationships, leveraging community partnerships and working collaboratively with staff and outside partners.
Excellent planning and organization skills, with a high level of attention to detail.
Dependable and capable of completing assignments in a timely, accurate and thorough manner.
Ability to manage programs/services, identify best practices and execute metrics.
Excellent interpersonal, organizational and communications skills, verbal and written.
Commitment to diversity, equity, and inclusion.
Ability to travel to DC weekly on Tuesdays to support the HUB model and cross-site delivery approach.

Responsibilities

Engage residents to organize and mobilize, building a sense of community.
Connect residents to local resources to achieve their goals.
Encourage resident participation in regular resident and family events, sustainability-related gatherings and other events to promote a strong sense of community.
Identify and share success stories with Regional Manager on a regular basis in an effort to capture resident success.
Work with Managing Director to develop a long-term workplan based on identified needs of residents.
Plan and coordinate social events, recreational activities, and resident programs for all ages, including but not limited to educational advancement, financial literacy, community service, health & welfare, job readiness/workforce development, resident leadership, and other services.
Develop appropriate and authentic programmatic goals and desired outcomes.
Work with the Managing Director to build an annual budget and determine priority areas for funding.
Manage program spending and resident services’ site budget.
Manage contracts/MOUs for third parties providing services at the property.
Prepare a monthly internal report detailing programs, successes, challenges and goals for the corresponding period.
Prepare external reports directed by contractual or MOU agreements, as needed.
Recruit, train and supervise onsite volunteers as needed for program support.
Collect and manage resident demographic data in order to determine community-specific needs.
Track goals and output metrics of services provided.
Work with the Regional Manager to coordinate, manage and track existing and new partnerships to support resident needs.
Establish and maintain relationships with local service providers, schools, civic organizations, funders, business partners, and other community-based organizations.
Participate in weekly meetings with the Regional Manager.
Meet regularly with onsite staff and tenant associations to plan resident meetings and community events, in addition to addressing any potential opportunities, challenges or mutual goals related to resident services.
Support the Managing Director in fundraising, including but not limited to identifying potential donors and funders from local governments, foundations, and corporations.