Resident Services Coordinator (Fort Drum Mountain Community Homes)

WinnCompanies•Calcium, NY

20h•Onsite

About The Position

WinnCompanies is seeking a Resident Services Coordinator for their military housing team at Fort Drum Mountain Community Homes in Fort Drum, NY. This role involves assisting military families with property management requests, including move-ins, move-outs, inquiries, and community standards enforcement. The coordinator will also be responsible for maintaining curb appeal and organizing community activities. The position is located at a federal facility, requiring a REAL ID compliant driver's license/ID for access starting May 7, 2025.

Requirements

High school diploma or GED equivalent.
Less than 1 year of relevant work experience.
A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
Proficient with web-based applications and computer systems such as Microsoft Office Suite.
Excellent customer service skills.
Solid organizational and administrative skills.
Ability to manage multiple assignments and tasks.
Ability to work with a diverse group of people and personalities.
REAL ID compliant driver's license/ID is required in order to access the federal facility (effective May 7, 2025).

Nice To Haves

Associate's degree in a business-related field.
Experience in property management.
Experience with Yardi or RealPage property management software.

Responsibilities

Conduct move out assessments with departing residents and assess any charge for damages.
Administer move-in paperwork and home inspections with residents.
Answer resident questions and assists in resolving resident complaints.
Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
Provide administrative support at the community center.
Develop and maintain strong resident relations.
Responsible for completing customer relationship management requirements for the Resident Journey program.
Conduct neighborhood tours and home showings for qualified potential residents.
Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families