Resident Services Coordinator II - Connection Angle Lake Apartments

Mercy Housing•Des Moines, WA

2h•$28 - $30•Onsite

About The Position

The Resident Services Coordinator plays a key role in helping residents thrive. This position will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. When needed, the coordinator may provide direct support to residents and collaborate closely with teammates to promote resident stability. Mercy Housing is working to change how low-income housing is built and supported, demonstrating values of Respect, Justice, and Mercy.

Requirements

High School Diploma or equivalent.
Two (2) years of experience in community development, social services, or related field.
Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
Demonstrate a high level of verbal, writing, and listening skills.
Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
Maintain confidentiality and to obtain appropriate release of information as necessary.
Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Nice To Haves

Experience working with individuals with intellectual and developmental disabilities (IDD) strongly preferred.
Two (2) years experience working with individuals with mental health issues.
Two (2) years working with senior and developmentally disabled populations.
Experience working with individuals with intellectual and developmental disabilities.
Bachelor’s Degree in a related field.
Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
Experience supervising staff.

Responsibilities

Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
Maintain all reporting requirements set by funding and/or government agencies.
Evaluate outcomes of programs and services delivered on a regular basis as required.
Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to guide them towards appropriate services and resources.
Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
Other duties as assigned.

Benefits

Early close Fridays (3 paid hours each Friday)
Early close prior to a holiday (3 paid hours)
Paid time off between Christmas and New Year's Day for winter office closure
Several healthcare plans to choose from, dental (including a free basic dental option and plans covering child and adult orthodontia) and vision
Paid time off to volunteer
15 days of earned PTO your first year
12 company holidays + 2 floating holidays
403b + match
Paid parental & caregiver leave
Employer-paid life insurance
Free Employee Assistance Plan
Pet insurance options
Up to $2,000 sign-on bonus