Resident Services Coordinator
About The Position
Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 414-unit community, South Beach Marina Apartments! This is a great career opportunity in an ideal location! The Resident Services Coordinator will be responsible for greeting prospects, guests and visitors, providing a personalized experience with emphasis on care and convenience for future and current residents. This role involves engaging with residents to foster positive relationships, responding to complaints and concerns professionally, and acting as a communication center for community happenings. The coordinator will also plan, promote, and deliver resident events and activities, and identify opportunities to improve resident happiness and service.
Requirements
- Must have 1 year of excellent customer service experience with ability to pass fair housing exam.
- Must have relevant experience.
- Ability to effectively communicate both written and verbal.
- Experience with file audits, customer service and resident engagement a must!
- Ability to work independently without direct supervision.
- Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
- Current driver's license and auto insurance.
- Able to work weekends and overtime as job requires.
Responsibilities
- Responsible for greeting prospects, guests and visitors as they arrive to our community
- Provide a personalized experience, with emphasis on care and convenience for our future and current residents
- Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
- Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
- Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
- Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
- Identify, communicate and implement opportunities to improve resident happiness and service.
Benefits
- 401(K) match
- rental incentive
- renewal compensation
- bonuses
- rental discounts depending on location
- medical
- dental
- vision
- other voluntary benefits
- vacation accrual
- Sick time accrual is provided in accordance with law.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
