RS Coordinator - Comm Health Worker

Metropolitan Development•Nashville, TN

2h•$52,020 - $58,685•Hybrid

About The Position

Community Health Workers (CHW) help individuals and their families navigate and access community services, other resources, and adopt healthy behaviors. The CHW will help clients identify and address health goals. CHW provides social support and advocates for clients’ health needs, and provides services such as needs assessments, health education, outreach, support and coordination to obtain needed resources. Works under indirect supervision in community-based settings, including clients' homes. Training will be provided upon employment.

Requirements

Provide follow through to each client and their health care plan.
Provide case management services to clients.
Plan, implement, and evaluate individual client care plans.
Develop rapport and trust among clients.
Communicate medical information and logistics to health care professionals and community partners.
Navigate case management software packages.
Perform duties of the position with minimal direction and complete tasks in a time-sensitive environment.
Knowledge of Microsoft Office software including Excel, Word, PowerPoint, and Outlook.
Knowledge of Agencies and resources related to health care delivery, health education, and health-related services in the Nashville, TN area.
Understanding of trauma-informed care principles.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals from a diverse community.
Advocating on behalf of clients.
Ability to perform work with or without accommodation requires sitting, standing and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation; other physical duties as required.
Bachelor’s degree in social work, Psychology, Sociology or a related areas and two (2) years of work experience in a social service program; or a combination of education and experience that meets the KSA for this position.

Responsibilities

Assist clients in their homes and community. Communicate to clients the purposes of the program and the positive impact it may have on their well-being.
Serve as a liaison and advocate between patients, providers, staff, and the community by facilitating communication and coordinating services.
Conduct client health needs assessments and maintain the assessment data.
Refer clients to clinics, community resources and other agencies to meet the client’s identified needs and follow-up referrals to completion.
Assist clients in completing forms/applications, scheduling appointments required to receive needed services or community resource.
Act as a health coach for clients to achieve desired health behaviors.
Empower individuals regarding advocacy on behalf of themselves and their community through outreach and prevention.
Advocate for clients to ensure health care compliance.
Refers clients to transportation services and help address other barriers to services.
Provide support and coaching by motivating and encouraging people to obtain care and services.
Document all client encounters; maintain comprehensive electronic client files, which include client notes, release of information, and assessments. Document activities, service plans, and outcomes achieved by client in an effective manner.
Maintain HIPPA compliance at all times.
Answer phone calls and directs calls to appropriate staff and partners; answer general inquiries
Collaborate with supervisor and MDHA grant writer to support programming and provide insight to enhance potential grants
Work with other CHW team members to create a directory of community resources and share best practices
Plan, organize, and attend vaccination clinics and health fairs sponsored by MDHA
Participate in on-going training as needed