Resident Services Case Manager

Lutheran Social Services.•Jamestown, NY

3h•$24 - $32•Onsite

About The Position

Hultquist Place, a 96-bed Adult Home providing Assisted Living Program (ALP) and Licensed Home Care Services Agency (LHCSA) services, is seeking a compassionate, organized, and resident-focused Resident Services Case Manager. This newly created position serves as the primary non-clinical advocate and service coordinator for residents, helping individuals and families navigate services, benefits, community resources, admissions, transitions, and quality-of-life needs while promoting independence, dignity, and well-being.

Requirements

Associate Degree in Human Services, Psychology, Social Work, Sociology, Gerontology, Healthcare Administration, Rehabilitation Services, Occupational Therapy Assistant, Recreational Therapy, or a related field; OR High School Diploma/GED with at least three years of experience in resident services, case management, social services, healthcare coordination, assisted living, adult care services, or related work supporting older adults.
Excellent interpersonal and communication skills.
Knowledge of community resources and public benefit programs.
Strong organizational and documentation abilities.
Ability to maintain confidentiality and manage multiple priorities.
Strong problem-solving and conflict-resolution skills.
Commitment to person-centered care and resident advocacy.

Nice To Haves

Bachelor's Degree in Human Services, Social Work, Psychology, Gerontology, Healthcare Administration, or a related field.
Experience in Adult Homes, Assisted Living Programs (ALP), LHCSA, Skilled Nursing Facilities, Independent Living, Adult Day Services, or community-based healthcare settings.
Experience with resident advocacy, benefits coordination, discharge planning, and community resource navigation.

Responsibilities

Assist residents with adjusting to community living.
Educate residents and families about resident rights and available services.
Advocate for resident rights, dignity, and choice.
Support residents experiencing emotional, social, or psychosocial challenges.
Assist with concerns, grievances, and conflict resolution.
Provide support and communication for families as appropriate.
Complete psychosocial assessments upon admission and as required.
Maintain ongoing case management documentation and progress notes.
Monitor resident social, emotional, and behavioral well-being.
Identify service needs and coordinate appropriate interventions.
Participate in interdisciplinary meetings and care conferences.
Communicate resident concerns to nursing, admissions, administration, and other departments.
Assist residents and families with Medicaid applications and recertifications, SSI, Medicare-related concerns, transportation resources, and other benefit programs.
Coordinate referrals to healthcare providers, behavioral health providers, and community agencies.
Help residents access available public and private resources.
Assist with appointment coordination and follow-up services.
Support admission preparation and resident onboarding.
Obtain necessary documentation from families, referral sources, and providers.
Assist with move-in coordination and resident orientation.
Support residents and families during transitions into the community.
Participate in discharge planning and transitions to other levels of care when appropriate.
Participate in Resident Council and Family Council activities.
Encourage resident participation in activities and community life.
Support quality-of-life initiatives and resident satisfaction efforts.
Maintain accurate and timely case management records.
Complete required assessments, reports, and follow-up documentation.
Support regulatory compliance, quality improvement activities, audits, and survey readiness.