Resident Services Manager

Lifestyle Communities•Durham, NC

1d•Onsite

About The Position

The Home team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. In this role, you’ll be responsible for overseeing the operational and financial performance of an apartment community.

Requirements

High school degree or equivalent is required
2+ years of experience managing operations and directly supervising staff in a property management, customer service and/or retail environment.
Ability to quickly learn property management software is essential.
Strong leadership aptitude required.
Ability to multitask and work in a fast paced, dynamic environment necessary.
Outstanding customer service skills required.
Strong communication and conflict management resolution skills are necessary.

Nice To Haves

bachelor’s degree preferred

Responsibilities

Supports leadership of community leasing and maintenance teams.
Properly documents data on a daily basis into Entrata software to include new lease, transfers and renewals of leases and audits leasing database and security deposit records to ensure accurate documentation.
Manages general leasing and renewal activities and oversees rent and past due collection efforts as well as managing the customer experience.
Supports and assists all business management efforts at the community.
Understands and collaborates on achievement of all KPI’s (Key Performance Indicators) as it pertains to business operations.
Oversees compliance efforts within the community relating to reporting, credit and background checks, evictions, etc.
Maintains accountability for overall sales performance over respective property(s).
Provides clear inspirational leadership aligning with the LC Core Values - Performance, Leadership, Communication, Quality, and Teamwork.
Lead a team of Resident Service professionals.
Achieve results by working with others within the organization, regardless of the reporting relationship.