Resident Services Attendant

Somersett Owners Association•Reno, NV

6d•Onsite

About The Position

Somersett is a 2,391-acre master-planned golf community located in Northwest Reno, surrounded by the Sierra Nevada range and Peavine Peak. The Association provides a range of amenities, recreational facilities, and lifestyle programming designed to enhance the resident experience. Somersett Owners Association promotes a high-performance, service-driven culture focused on operational excellence, community engagement, and long-term sustainability. The organization manages multiple facilities and sub-associations, including Sierra Canyon, a 55+ sub-association with its own dedicated amenities and clubhouse, Aspen Lodge. Aspen Lodge is the primary amenity facility serving Sierra Canyon residents and includes indoor and outdoor recreational amenities, fitness spaces, activity rooms, and community gathering areas designed to support an active adult lifestyle. The Resident Services Attendant serves as a primary front-of-house team member at Aspen Lodge, responsible for delivering a high level of resident service while supporting daily facility operations. This role goes beyond greeting and reception by actively supporting reservations, scheduling, event setup, and overall resident access to lodge amenities and programs. The position plays a key role in creating a seamless resident experience by assisting with sign-ins, answering questions, coordinating facility use, and supporting events and activities. The Resident Services Attendant ensures that residents are welcomed, informed, and supported in a consistent, professional, and organized manner.

Requirements

Strong customer service and interpersonal communication skills
Strong organizational skills with the ability to multitask in a fast-paced environment
Problem-solving mindset with attention to detail
Proficient in Microsoft Office and general computer systems
Ability to communicate clearly and effectively both verbally and in writing
High School Diploma or equivalent required
4+ years of customer service, hospitality, or front-of-house experience preferred
Experience in community, recreation, or service-based environments preferred

Responsibilities

Greet residents and guests by name, creating a welcoming, professional, and service-driven front-of-house environment
Assist residents with check-ins, facility access, activity sign-ups, and general navigation of lodge services
Answer incoming calls, emails, and in-person inquiries, providing clear and accurate information
Manage and support reservations for classes, events, and facility spaces, including confirmations and updates
Conduct schedule reviews and audits to ensure accuracy and prevent conflicts in facility use
Assist with event and activity setup, ensuring rooms are prepared according to reservation requirements and standards
Support execution of community events, including hosting, coordination, and breakdown
Maintain accurate records of reservations, communication, and resident interactions
Provide guidance to residents on general HOA information, including directing to appropriate resources such as compliance, AGC, or community services
Coordinate with staff to ensure resident needs, facility use, and event support are properly aligned
Maintain organization of front desk systems, schedules, and communication logs
Support daily facility operations by assisting in multiple areas of the lodge as needed
Maintain a clean, organized, and professional front-of-house and common area environment
Perform other related duties as assigned