Resident Service Technician-Longview WA

ABB•Washington, DC

8d•$60,000 - $110,000•Onsite

About The Position

This position reports to the Service Center Manager-AUPI West Region. ABB’s Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner. We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services. As a Resident Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction. The work model for the role is: onsite at customer site.

Requirements

Associate’s degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related work/military experience required. Or HS diploma/GED and 7+ years of related work/military experience required.
Ability to use electrical test equipment such as voltmeters or multi-meters.
Ability to identify voltage systems that are above the level 240 VAC/870 VDC.
Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.
Ability to read electrical drawings and utilize for troubleshooting electrical systems.
Ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.
This role will be a resident position working out of the customer location, however needs to be able to travel up to 15% for required training and assisting other sites.

Nice To Haves

Knowledge of the pulp & paper industry is a nice to have.

Responsibilities

Execute service work as per work instructions and in accordance with ABB quality and safety guidelines for our Quality Control Systems (QCS).
Deliver quality customer service planning and execute service work as per customer order and expectation.
Ensure customer retention by effectively communicating service work timeline and expectations.
Work with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Perform field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
Prepare material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.