Prairie Bluffs - Resident Service Specialist

Lifespark Careers•Eden Prairie, MN

8d•Onsite

About The Position

Prairie Bluffs, a Lifespark Senior Living Community, is looking for a Resident Service Specialist to join their growing team. Prairie Bluffs is conveniently located right off Highway 169 and Pioneer Trail in Eden Prairie. They help seniors Age Magnificently in their gorgeous 140-unit, apartment-style community providing Assisted Living, Independent Living, and Memory Care services. The Resident Service Specialist is the first person Lifespark residents, families, and external providers engage with when they call, submit a web inquiry, or send a fax. Upon phone contact, the specialist will gather a whole-picture story of the resident to best determine which assisted living services are most appropriate for their unique needs. Establishing long-term and trusting relationships with residents and external providers is paramount. Demonstrating deep knowledge of all Lifespark services lines is required to ensure the resident receives the right services as quickly as possible. Processing these inquiries and converting them accordingly requires working across departments to ensure resident payment can be accepted, gathering necessary medical paperwork, following up with physicians, hospitals, TCU’s, and ensuring the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting.

Requirements

Compassionate towards others.
Passionate about enriching the lives of others.
Proficiency with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer.

Nice To Haves

Minimum of 1-2 years of experience in healthcare.
Experience with referral and/or intake.
Proficiency with medical terminology.
Knowledge of market landscape, community resources, payer sources.
Strong phone skills.
Customer Service Focus.
Sales awareness.

Responsibilities

Gather a whole-picture story of the resident to best determine which assisted living services are most appropriate for their unique needs.
Establish long-term and trusting relationships with residents and external providers.
Demonstrate deep knowledge of all Lifespark services lines.
Work across departments to ensure resident payment can be accepted.
Gather necessary medical paperwork.
Follow up with physicians, hospitals, and TCU’s.
Ensure the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting.