Resident Service Coordinator-Residential Services

Jewish Association for Services for the Aged•New York, NY

4d•Onsite

About The Position

As a Resident Service Coordinator, you will be the primary support system for senior tenants, providing individual case management and group programming. You will play a vital role in helping formerly unhoused tenants transition back into the community, ensuring they have the tools, benefits, and support networks needed to maintain permanent housing. JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work. This role offers the opportunity for meaningful impact by directly supporting formerly unhoused seniors as they regain stability and independence, a collaborative environment working closely with the Supervisor of Residential Services and interdisciplinary teams, and a holistic approach balancing clinical case management with community-building and recreational programming.

Requirements

Bachelor’s degree (BSW preferred) in Sociology, Gerontology, Psychology, Human Services, or a related field.
Minimum of one year of relevant experience.
Proficiency in Microsoft Office, Google Drive, and electronic case record systems.
Excellent interpersonal skills with the ability to communicate concisely.
Ability to understand and appreciate the role of race, religion, ethnicity, sexual orientation, and individual values in serving a diverse population.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Provide monthly in-home assessments to evaluate the social and emotional needs of tenants; monitor risks and update case plans accordingly.
Assist formerly unhoused tenants with community transitions; ensure all tenants maintain the subsidies and benefits required for permanent housing.
Develop written case plans, screen for benefit eligibility, and provide advocacy to secure entitlements.
Offer individual and family guidance to resolve personal or tenancy-related issues.
Facilitate tenant engagement through group meetings, recreational activities, and the development of informal support networks.
Refer tenants to legal aid, primary care, mental health services, and volunteer opportunities.
Consult with supervisors regarding high-risk tenants to prevent evictions and address problematic behavioral patterns.
Train tenants on their rights and obligations of tenancy, as well as available health and welfare resources.