Resident Service Coordinator

Central Boston Elder Services Inc•Boston, MA

About The Position

The Resident Service Coordinator (RSC) is a member of the Special Programs Team. As prioritized by Property Management staff, Resident Service Coordinators work with tenants in designated BHA properties to resolve issues that are adversely affecting their health, well-being, and/or tenancy. Resident Service Coordinators (RSCs) maintain regular office hours at the assigned site(s) and meet regularly with Property Management staff to review new referrals and to provide updates regarding ongoing case status and issues. If there are no new or ongoing urgent referral requests, RSCs will work on lesser-priority requests and on obtaining additional community health and wellness resources for the site(s).

Requirements

Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
Ability to climb stairs.
Ability to travel to the community to perform visits at consumers’ homes.
Work requires regularly standing, stooping, and bending.

Responsibilities

Meets with Property Management staff at assigned buildings at least weekly to review and prioritize resident referrals.
Establishes, posts, and maintains weekly office hours at each assigned building.
Meets with CBES Behavioral Health Consultant as needed for clinical guidance and to develop strategies to engage residents and achieve positive outcomes.
Conducts formal and informal needs assessments of residents referred and prioritized by Property Management staff.
Creates and implements action plans to resolve identified issues.
Coordinates referrals to programs to assist residents with personal care needs and the maintenance of their living spaces as needed.
Evaluates and refers residents for mental health interventions.
Documents the actions taken to resolve the issue or concern and any necessary follow up actions.
Provides assistance and information about accessing and navigating systems (e.g. completing BHA residents’ social service agency applications, reading and translating correspondence and paperwork).
Provides telephonic interpretation services to facilitate communication between residents if fluent in the language spoken by the resident.
Coordinates at least one health and well-being service event monthly for residents, such as periodic eye, podiatry, hearing and dental clinics, visiting nurse, exercise, health fairs, and other similar events.
Maintains accurate records of the hours worked and submits completed Service Worker Timesheets and sign-in sheets for the site’s weekly posted office hours by the specified due dates.