Resident Service Coordinator

BAY AGING•Urbanna, VA

2d•$17 - $22•Hybrid

About The Position

Bay Aging is seeking a full-time Resident Service Coordinator to join our award winning team! This role involves creating a sense of community among residents living independently in age- and income-restricted rental housing and connecting them to supportive services and community resources. The position requires working at multiple Bay Aging rental housing locations. Residents live at properties funded by the U.S. Department of Housing and Urban Development (HUD) under the Section 202 Supportive Housing for the Elderly Program (202) and funded by Low Income Housing Tax Credits with oversight from Virginia Housing. The role reports to the Senior Vice President, Housing.

Requirements

Rely on extensive on-the-job training and experience to accomplish the work.
Working knowledge of Microsoft Office programs (e.g. Word, Excel, Outlook)
Working knowledge of HUD Chapter 8 “Service Coordinators” rules and regulations
Working knowledge of UAI administration
Working knowledge of Care Transitions Intervention management concepts (e.g. medication management, follow-up medical appointments)
Working knowledge of Community resources available to seniors
Working knowledge of Challenges faced by seniors (physical, emotional)
Stay current on knowledge of Fair Housing laws and its application to the position.
Meet HUD requirement for Resident Service Coordinator to attend 36 hours of HUD-approved professional education in the first year on the job and 12 hours in each subsequent year.
Strong interpersonal skills to establish and maintain trusting relationships with residents, goodwill with community providers and departments of social services, and effective communication with co-workers across all the divisions of Bay Aging.
Initiative-taker: identify critical needs, schedule educational opportunities, and prioritize resources to satisfy most residents.
Excellent verbal communication skills in-person and over virtual platforms and telecommunication devices.
Excellent written communication skills (letters, memos, reports, emails, text messaging, funding requests).
Ability to lift 25lbs.
Ability to walk and climb stairs.
Daily travel required within the service area to Bay Aging rental housing locations.
Occasional travel required within the service area between properties and the Bay Housing office located at 5370 Old Virginia Street, Urbanna, Virginia 23175.
Occasional overnight travel to attend HUD trainings and meetings.
Must possess a valid driver’s license.

Nice To Haves

Bachelor’s degree in human services and 3 years of related experience is preferred.
However, a high school diploma and 5 to 7 years of experience in social services can be substituted for the degree requirement.

Responsibilities

Create a sense of community at each location by publishing a monthly newsletter at each site and organizing resident meetings, sessions with outside speakers, and special events.
Hold weekly open-door office hours for residents at each location to respond to needs and identify desired services.
Offer an annual review of needs to each resident.
Perform individual assessments using the Virginia Uniform Assessment Instrument (UAI).
Provide access to supportive services (e.g. Meals on Wheels, in-home personal care services, transportation).
Periodically survey residents to determine need for and satisfaction levels with services provided.
Document and maintain files for each resident provided with supportive services.
Contact outside service providers (e.g. social services, speakers).
Complete HUD annual Standards for Success report.
Meet regularly with Property Site Coodinator for each property to facilitate supportive services for residents in need or experiencing challenging times.
Refer residents for services provided by other divisions of Bay Aging (e.g. Meals on Wheels, in-home personal care, Options Counseling).