Resident Service Coordinator

AgeSpan•Marblehead, MA

2d•$28 - $30•Hybrid

About The Position

AgeSpan has been supporting individuals' desires to make their own decisions, secure their independence, and remain living independently in the community since 1974. The agency is a thought-leader and a nationally known generator of new ideas, welcoming creativity and employee ideas. It is described as an outstanding place to work that is stimulating, friendly, and collaborative, offering competitive salaries, generous vacation time, and an excellent work/life balance. AgeSpan values diversity and encourages career growth. The work environment is supportive, collaborative, and encourages diverse perspectives and backgrounds, with a focus on innovation and opportunities for employee development. A satisfying balance between work and personal life is offered, including a flexible workplace, generous paid time off, and wellness programs. Specific benefits include flexible schedules, hybrid work opportunities, competitive salaries, healthcare (medical, dental), a 403b Retirement Plan with agency match, 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays, a Social Work Licensing Program, and paid license renewal for RNs and Social Workers.

Requirements

BA/BS Degree preferred
LSW preferred
Knowledge of and experience with housing/social services with elderly/disabled population strongly preferred
Knowledge of Housing/Disability laws and regulations helpful
Solid written, verbal, interpersonal and team skills
Strong computer skills and comfort with Microsoft applications and programs

Nice To Haves

MARSCH (Massachusetts Association of Resident Service Coordinators) Certification helpful but not required
SHINE (Serving the Health Insurance Needs of Everyone) certification a plus

Responsibilities

Coordinate and facilitate services/activities and schedule office hours at designated housing site(s).
Inform residents about State Home Care and other publicly funded programs and public benefits. Make referrals and assist residents with securing benefits as appropriate.
Recruit, train and supervise volunteers who will assist with group/congregate activities.
Identify gaps in services for residents. Develop, implement and offer a range of services and programs to residents with the goals of establishing and maintaining cost effectiveness and affordable services, and meeting unmet needs.
Assist in screening residents for Home Care Program eligibility and establish appropriate care plans with the AgeSpan Care Manager(s) and Nurse(s) assigned to the sites.
Work closely with community organizations and social service providers to provide programs, supports and services to allow residents to age in place.
Provide accurate and timely documentation to meet all contractual and administrative standards as required by the Department of Housing and Community Development, Elder Services and, if appropriate, the Housing Authority. Provide regular updates, feedback and reports to Housing Authority staff to preserve residents' tenancy.
Organize regular meetings with residents to address social, recreational and educational needs. Identify problems and issues and approaches to dealing with them.
Attend regularly scheduled meetings with supervisor and RSC team, and AgeSpan all staff meetings.
Attend relevant trainings and workshops.
Other related duties as assigned.