Resident Service Coordinator

ST Residential•Jennings, LA

3d•Onsite

About The Position

Silver Tree Residential, LLC is one of the fastest growing property management companies in the industry. We were formed in 2008 to operate a growing portfolio of multi-family and senior apartment communities. Our primary goal is to provide the best quality housing possible to our residents with safe, quiet, and amenity filled communities. Our exhaustive resident screening process is important to making each property successful, by aiming to improve the quality of our residents' living environment. Furthermore, we have been successful in achieving extremely high REAC and MOR scores in all of our communities. It is through this firm commitment to excellence, that we at STR demonstrate a resounding record of success with our ever-growing portfolio of housing communities. Silver Tree Residential is looking for a dependable and experienced Service Coordinator to join our team and residents. Westminster Homes I & II is comprised of 54 apartment homes for SENIORS. We are looking for a compassionate & motivated individual who is willing to uphold our community to the highest standards and help improve the quality of life of our residents.

Requirements

Possess a minimum of a bachelor’s degree in gerontology, social work, or related field.
Possess a minimum of three years of experience providing social services.
Possess a genuine interest in continuing education that directly serves the elderly.
Be informed as to legal liability issues relevant to the provision of social services to at-risk populations.
Possess a sincere commitment and passion to serve an elderly population characterized by physical, functional, social, and cognitive challenges.
Possess strong written and verbal communication skills.
Ability to problem-solve, educate, and advocate for vulnerable adults.
Excellent organizational skills.
Knowledge of MS Office and experience with Excel spreadsheets is required.

Nice To Haves

Master’s degree and/or AASC Professional Services Coordinator certification is preferred but not required.

Responsibilities

Develop relationships and partnerships with multiple agencies and nonprofits in the area to help provide services for residents of the site.
Develop and implement ongoing educational programming, wellness presentations, and on-site events for residents that enable, empower, and promote resident self-sufficiency.
Serve as a liaison with medical and professional services providers, community agencies, and/or upon request and/or authorization from the resident or his/her legal representative.
Report abuse, neglect, or exploitation of a resident in accordance with and compliance with appropriate state statutes and standards of ethical practice.
Maintain resident files in compliance with HUD and Silver Tree Residential requirements, utilizing such files to prepare and submit HUD regulatory reports as directed.
Develop and maintain a resource directory for the apartment community.
When consumer-directed, assist the resident, family, and designated representatives with transition into and out of the facility.
Accompany the Community Director on apartment inspections, and collaboratively assess and coordinate plans with residents to continue to age in place. Follow up on any referrals from inspections from the property management team.
Create a monthly calendar and site newsletter with input from the Community Director and other staff as needed.
Attend home visits of prospective tenants to engage in early communication about the Service Coordination program and assist in the move-in process.