Resident Representative

YMP Real Estate Management LLC•Louisville, KY

14h•Onsite

About The Position

The Resident Representative is responsible for welcoming and engaging prospects, residents, and guests in person and by phone. This role involves preparing and processing application and leasing packages, sending out notices, showing units, interacting with potential and existing tenants, walking and inspecting the property, providing customer service, identifying marketing and selling opportunities, processing renewals and recertifications, and leasing units.

Requirements

High School education or equivalent.
Ability to read, write, and comprehend the English language.
Bilingual English/French preferred.
Strong Microsoft Office skills, especially in Excel and Word.
Previous apartment leasing or sales experience.
Mathematical skills in order to calculate pro-rations.
Possesses excellent telephone and communication skills.

Nice To Haves

Bilingual English/French

Responsibilities

Maintains a detailed knowledge of the apartment community, amenities, and community.
Provides a daily inspection of show apartments and model appearance.
Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in.
Consistently documents prospect phone and email contacts; accurately completes the market survey.
Maintains an acceptable closing ratio.
Collects and secures rental payments.
Produces reports in a timely, accurate, and complete manner, including the monthly market survey, locator log, and commission sheets.
Assist in marketing; Monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; Assist in leasing events and promotions; Assists in outreach community marketing weekly.
Posts to advertising sources daily as directed.
Maintains organized community office files.
Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.
Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in.
Promotes resident retention by assisting with the renewal program.
Reports any observed maintenance problem.
Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required.
Must always be courteous and helpful to residents, prospective residents, and co-workers.
Must be available for overtime, weekend, holiday, and evening work.
Performs other duties as assigned.