Resident Relocation Coordinator (Oklahoma City, OK)

Housing Opportunities Unlimited•Oklahoma City, OK

7d•Onsite

About The Position

The Relocation Coordinator is a key member of the Relocation team, responsible for overseeing daily relocation tasks and assisting residents with all required relocation activities. This role involves close communication with clients and residents, managing third-party vendors (cleaners, movers, pest control), data collection, and tracking. A positive, solutions-based attitude is essential. The Relocation Coordinator represents HOU at company events and contributes to the company's mission and reputation. This position is exempt from working from home.

Requirements

Excellent customer service and interpersonal skills.
Ability to work with diverse populations and communicate effectively with staff, clients, and residents.
Ability to work under strict time constraints and on a variety of projects and tasks simultaneously.
Excellent verbal and written communication skills.
Understanding of teamwork and ability to be an integral and effective team member.
Self-directed, able to work independently and multitask.
A positive attitude and a propensity to learn and take on more tasks and responsibilities.
Knowledge of Microsoft Word, Excel, Google Docs, and Database applications.
Ability to be a creative problem-solver.
Excellent organizational skills.
Compassion
Empathy
Flexibility and adaptability
Ability to maintain a calm atmosphere under pressure and stressful situations.
Willingness to learn and take constructive criticism.
Ability to deal with difficult situations and people without taking it personally.
Sense of humor
Sensitivity to different cultures and diversity, with the capacity to work with diversity that extends beyond race.

Nice To Haves

Experience in relocation services, social services, customer service, or other similar fields.
Ability to lead and organize staff (if supervising staff).

Responsibilities

Oversee and participate in surveying residents to understand their relocation needs and preferences.
Participate in/convene resident and community meetings to discuss the relocation process, rights, and benefits.
Prepare and distribute appropriate notices to affected households regarding the relocation program, ensuring proof of resident receipt.
Provide relocation counseling and assistance in compliance with applicable Federal, State, and/or local regulations.
Coordinate the flow of information between HOU, Property Management, the Client, and each Resident.
Provide weekly and monthly reports to the Client, Director, and Development team.
Update and maintain relocation files, database, lottery list (if needed), and relocation tracking reports.
Create agendas for weekly Relocation Meetings, take minutes, and circulate them within 48 hours.
Notify residents of their move date and provide ongoing support to ensure they are prepared.
Check in with residents at specific intervals prior to their move date (30 days, 3 weeks, 2 weeks, 1 week, 72 hours, 48 hours, 24 hours).
Provide assistance with arranging moves, including packing/unpacking, utility disconnection/reconnection, and change of address forms.
Schedule, coordinate, and supervise moves and associated tasks like pest inspection and unit turnover.
Work closely with construction, property management, development, and moving contractors to ensure residents vacate units on schedule, keys are turned over, and units are secured.
Establish procedures for minimizing resident property damage, including inventorying furniture and taking photos/videos.
Serve as the initial point of contact regarding resident claims of damage/loss.
Interface with residents' families/friends and/or social services staff to ensure seamless service provision and address obstacles.
Represent HOU to local, state, federal agencies, the private housing industry, and community groups.
Participate in weekly supervision and scheduled site meetings with the APM.
Ensure relocation files contain required documentation and the data tracking system is updated regularly.
Complete all tasks identified in the site work plan and perform other duties as assigned.
Identify and respond to special needs (e.g., outstanding utility balances, poor credit history, criminal backgrounds) and accommodation issues (e.g., handicap-accessible unit, roll-in shower, 1st floor unit).
Confirm that residents with accommodation needs have approved reasonable accommodation paperwork on file.
Counsel and assist households ineligible for relocation benefits due to immigration status.
Provide information regarding local childcare, transportation, social services, and amenities in new neighborhoods.
Assist households with school-aged children with the school transfer process.
Coordinate with the Section 8 Department regarding unit inspections and other leasing procedures (if applicable).
Convene info sessions or provide information on being a good neighbor, the Section 8 process, budgeting, working with private landlords, and conducting housing searches.
Assist residents with good standing requirements regarding rent payment and housekeeping through workshops and referrals.
Pass employment criminal background screening.