Resident Relations Specialist
About The Position
We are hiring a Resident Relations Specialist to work onsite at our property in Washington, DC. Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience; managing the entire resident renewal process to maximize the number of renewals at your community. If you are an ambitious, problem-solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team!
Requirements
- Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
- 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).
- Reliable transportation.
- Proficient in reading, writing, and speaking English.
Nice To Haves
- Goal-Driven and Delight in going above and beyond to provide a great customer service experience
- Adaptable to Fast Pace and Shifting Priorities
- Nimble problem-solver
- Collaborative Team Player
Responsibilities
- Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
- Support residents during the move-out process, which may include notice to vacate and resident transfers.
- Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
- Monitors resident retention.
- Assist residents with any need
- Help residents pay their rent online
- Complete move-in and move-out inspections
- Register cars to park on-site
- Register pets for existing residents
- Assist with parcel pending (package deliveries)
- Enter in service requests for residents
- Answer questions regarding service requests
- Assisting with Notice to Vacates and gather information for move-outs
- Send communication to residents
- Coordinate and plan resident functions
- Responds to and manages resident complaints and/or service issues
- Contact residents about policy violations
Benefits
- 401(k) plan with up to 6% employer match contribution.
- Paid time off including vacation, sick time, and 14 holidays.
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
- Paid parental leave of up to 16 weeks.
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid time annually for community service.
- Commuter benefits and pet insurance.
- Consumer discounts on various products and services.
- Opportunities for ongoing professional development, leadership training, and career growth.
- Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended.
- You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
