Resident Relations Specialist - One Boynton

AIR Communities • Boynton Beach, FL

1d • $19 - $24 • Onsite

About The Position

We are hiring a Resident Relations Specialist for our apartment community One Boynton in Boynton Beach. As a Resident Relations Specialist, you'll play a key role in the day-to-day resident experience. From coordinating lease renewals and resident events to resolving concerns and supporting move-ins and move-outs, you'll help create a welcoming community that residents are proud to call home. If you're an organized, people-oriented professional who enjoys solving problems and making a positive impact, we want you on our team!

Requirements

• Bilingual (English/Spanish) preferred.
• 2+ years of customer service experience in property management, hospitality, retail, restaurant, or another fast-paced service environment.
• Strong communication, conflict-resolution, and relationship-building skills.
• Ability to provide exceptional service in a professional and friendly manner.
• A proactive, solutions-oriented approach to serving residents and resolving concerns.
• Reliable transportation.
• Ability to read, write, and speak English

Nice To Haves

• Passionate about delivering exceptional service.
• A strong communicator who enjoys helping people.
• Organized, detail-oriented, and able to manage multiple priorities.
• A proactive problem-solver who remains calm under pressure.
• Adaptable in a fast-paced environment.
• A collaborative team player.

Responsibilities

• Manage the resident lease renewal process and support resident retention efforts.
• Respond to resident concerns and coordinate resolutions with community teams.
• Assist residents throughout the move-out process, including notices to vacate and resident transfers.
• Help residents with online rent payments and account-related questions.
• Enter, track, and provide updates on service requests.
• Complete move-in and move-out inspections.
• Assist with parking and pet registrations.
• Assist with package management and resident inquiries.
• Communicate community updates and important information to residents.
• Coordinate resident events and engagement activities.
• Address policy violations professionally and consistently.
• Maintain accurate resident records and documentation.

Benefits

• Monthly Renewal Commissions
• Opportunity for extended time off with benefits during slower parts of the year.
• 25% Rent Discount at any AIR community.
• Career growth opportunities with a nationally recognized apartment management company.
• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options
• HSA/FSA plans
• Short and long-term disability paid by the company.
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits
• Pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed