On-site Resident Relations - Multifamily
About The Position
The REMM Group is seeking a full-time, on-site Resident Relations Specialist to support two apartment communities in Huntington Beach, CA. This role requires strong multifamily leasing experience, a sales-driven and customer-service-oriented approach, and a passion for building relationships. The ideal candidate brings positive energy, resolves issues quickly and efficiently, listens to prospect needs, and confidently recommends solutions. The company offers a positive work environment, good work-life balance, competitive pay, and opportunities for career advancement, including leasing bonuses. The position requires working on weekends with a Tuesday-Saturday schedule. The compensation includes $17.00 per hour plus a 75% rental discount on a one-bedroom apartment.
Requirements
- Previous apartment leasing experience is required.
- Must possess and maintain reliable transportation.
- Minimum of 3-4 years of experience in leasing within multifamily property management operations.
- Operational skills, including budget, sales, and marketing.
- Excellent attention to detail and multitasking skills.
- Proficient with MS Office and Outlook with competent general computer skills
- Must have excellent customer service
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Must live onsite.
Nice To Haves
- Proficiency with Yardi and RentCafe software is preferred.
Responsibilities
- Responsible for all leasing efforts, including conducting property tours and assisting prospective tenants in finding their ideal apartment home
- Maintain accurate records of leasing activities using Yardi and RentCafe software.
- Respond to inquiries via phone, email, and in-person, providing exceptional customer service, including assisting residents with service requests.
- Contribute towards marketing and leasing plans to maximize traffic and rental closing performance.
- Maintain constant knowledge of market conditions that could adversely affect community performance and remain competitive in pricing and incentives in the surrounding communities.
- Demonstrating significant initiative, discretion, personal awareness, professionalism, integrity, independent judgment, and exercise confidence and confidentiality in all areas of performance.
- Communicating with residents, including maintenance requests, resident relations, community activities, community procedures, move-out security deposit allocations, and conflict resolution.
Benefits
- Competitive salary and commission structure.
- Opportunities for career growth and advancement in the property management industry.
- Work with a supportive team in a dynamic and fast-paced environment.
- Paid and Sick Time Off
- Holiday Pay
- Employee Assistance Programs
- Medical, Dental, and Vision Insurance
- 401K
- Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
