Apartment Resident Relations Specialist - The Debra Metrowest

AIR Communities • Orlando, FL

10d • Onsite

About The Position

AIR Communities is hiring a Resident Relations Specialist for The Debra Metrowest apartment community in Orlando, Florida. The role combines relationship building, problem solving, sales, and customer service to create positive experiences for current and prospective residents. The specialist guides prospective residents through the leasing process, supports leasing activity and community engagement, and helps achieve the community’s leasing goals. Leasing support for other AIR communities may also be required.

The position offers $18.00–$21.00 per hour, based on skills and experience, plus commissions for new leases and renewals. AIR also offers a 25% rent discount at any AIR community and the option to live onsite or at a nearby AIR community. The schedule is flexible according to community and seasonal needs, with availability during office hours that may include weekends. Candidates receiving an offer must complete pre-employment screening, including reference checks, a four-panel drug screening that excludes marijuana testing, employment verification, and a criminal background check.

Requirements

• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment; examples include property management, hospitality, retail, or restaurant work.
• Demonstrated success in setting and achieving goals and following a sales process.
• Excellent customer service skills to address the needs of current and prospective residents.
• Flexible schedule and availability during office hours, which may include weekends and vary by community and season.
• Reliable transportation.
• Proficient in reading, writing, and speaking English.
• Goal-driven and sales-motivated.
• Adaptable to a fast pace and shifting priorities.
• Collaborative team player.
• Excellent communication and relationship-building skills.

Responsibilities

• Follow AIR’s sales process, including promptly following up with prospective residents, scheduling and conducting tours, and presenting the community’s value.
• Build relationships with prospects and guide them through the leasing process from initial inquiry through move-in.
• Consistently meet or exceed monthly leasing goals.
• Provide exceptional customer service and create positive experiences and meaningful connections for residents.
• Provide leasing support to other AIR communities as needed.
• Contribute to marketing, outreach, and resident engagement initiatives.
• Follow Fair Housing Laws and Regulations.

Benefits

• Competitive compensation of $18.00–$21.00 per hour, based on skills and experience.
• Commissions for new leases and renewals.
• 25% rent discount at any AIR community.
• Option to live onsite or at a nearby AIR community.
• Paid time off, including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options.
• HSA/FSA plans.
• Short- and long-term disability paid by the company.
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid community-service time annually.
• Commuter benefits.
• Pet insurance.
• Consumer discounts on various products and services.
• Ongoing professional development, leadership training, and career-growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed