Resident Relations Specialist - The Marks

Greystar•Englewood, CO

5d•$23 - $25•Hybrid

About The Position

This role is responsible for creating and coordinating social and physical activity programs and other miscellaneous resident related functions to achieve community goals surrounding resident retention. The Resident Relations Specialist will create and coordinate programs surrounding social and physical activities that may include resident functions, birthday cards, welcome parties, off-site excursions and other events, as directed. Responsible for the set-up and preparation for each event. They will also create and produce activity announcements, newsletters and fliers for the properties as needed. This role will create and coordinate a calendar of daily community activities consisting of social gatherings, fitness classes, educational programs, interest groups, etc. The role may coordinate the resident volunteer program by enlisting and managing the volunteer schedule for consistent and equal participation by all who would like to participate. They may provide assistance as necessary with the annual Resident Survey. This role will provide input into the development of budget(s) for properties within the portfolio as it relates to planned activities, resident retention and excursions. The role may coordinate the interview process and make recommendations for the hiring of qualified and certified instructors for on-site exercise activities. Assist and train on-site staff to host successful resident activities. They may be instrumental in interviewing and recommending local, licensed transportation companies to transport residents to off-site destinations and excursions. Perform other duties as assigned or necessary.

Requirements

High School diploma, GED, or an employment history that demonstrates a customer service background sufficient to resolve customer complaints and issues and complete documents and reports.
Demonstrated ability to read, write, and communicate effectively to comprehend and create resident communications documents.
Excellent interpersonal communication skills to deliver customer service, handle possible irate residents and build positive resident relationships.
Demonstrated proficiency in organizing and coordinating large functions and gatherings.
Demonstrated proficiency in word processing programs for use in creating flyers and newsletters as needed.
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
Proficiency in using property management software.

Responsibilities

Create and coordinate programs surrounding social and physical activities that may include resident functions, birthday cards, welcome parties, off-site excursions and other events, as directed.
Responsible for the set-up and preparation for each event.
Create and produce activity announcements, newsletters and fliers for the properties as needed.
Create and coordinate a calendar of daily community activities consisting of social gatherings, fitness classes, educational programs, interest groups, etc.
May coordinate the resident volunteer program by enlisting and managing the volunteer schedule for consistent and equal participation by all who would like to participate.
May provide assistance as necessary with the annual Resident Survey.
Provide input into the development of budget(s) for properties within the portfolio as it relates to planned activities, resident retention and excursions.
May coordinate interview process and make recommendations for the hiring of qualified and certified instructors for on-site exercise activities.
Assist and train on-site staff to host successful resident activities.
May be instrumental in interviewing and recommending local, licensed transportation companies to transport residents to off-site destinations and excursions.
Perform other duties as assigned or necessary.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.