Resident Relations & Leasing Specialist
BOYD HOMES•Staunton, VA
•$18 - $20•Onsite
About The Position
The Resident Relations & Leasing Specialist supports the leasing and resident services functions of the community by assisting prospective residents through the leasing process and providing excellent customer service to current residents; focusing on resident communications, renewals, and overall resident experience. The ideal candidate is customer-focused, organized, and passionate about building positive relationships within the community.
Requirements
- Previous experience in multifamily housing, leasing, property management, hospitality, or customer service preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Proficiency with property management software and Microsoft Office.
- Ability to work independently and as part of a team.
- Knowledge of Fair Housing practices
Nice To Haves
- Customer Service Excellence
- Relationship Building
- Sales & Closing Skills
- Conflict Resolution
- Attention to Detail
- Effective Communication
- Problem Solving
- Organization & Multitasking
Responsibilities
- Serve as the primary point of contact for current residents.
- Respond to resident inquiries, concerns, and service requests in a timely and professional manner.
- Coordinate with maintenance and other departments to ensure resident issues are resolved.
- Foster positive resident relationships and promote resident satisfaction.
- Manage resident communications, notices, and community updates.
- Assist with resident events and engagement activities.
- Greet and qualify prospective residents.
- Conduct community and apartment tours.
- Explain lease terms, community amenities, and pricing.
- Follow up with prospects to close leases and achieve occupancy goals.
- Ensure all required documentation is completed.
- Track lease expirations and conduct renewal outreach.
- Maintain accurate resident files and records.
- Ensure compliance with company policies, Fair Housing regulations, and applicable laws.
- Collect and process deposits and other required leasing documentation.
Benefits
- Comprehensive Medical & Dental plans with the majority of the premium covered
- Vision coverage
- 15 Days Paid Time Off annually
- 9 Paid Holidays plus 1 Flex Holiday
- Alternating Fridays off, for a total of 64 hours (Memorial Day through Labor Day)
- 1 Volunteer Day
- Certifications, Continuing Education and Advanced Degrees can qualify for reimbursement
- 401K - 100% company matched up to 4%
- Pet Insurance Discounts
- 20% Rental Discount
- Health Savings Account (HSA)
- Health Reimbursement Arrangement (HRA)
- Employee Stock Ownership Plan (ESOP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
