Resident Relations Intake

Palatka Housing Authority•Palatka, FL

4d•$34,300 - $37,500•Onsite

About The Position

Palatka Housing Authority is looking for a compassionate and organized Resident Relations Intake specialist to join our team in Palatka, FL. In this role, you'll serve as the first point of contact for residents, helping connect them with the resources and support they need. If you're passionate about community service and making a real difference in people's lives, we want to hear from you!

Requirements

High school diploma or GED required
Prior experience in customer service, case management, or public housing administration
Strong interpersonal and communication skills with a resident-first mindset
Proficiency in data entry and records management software
Ability to handle sensitive situations with empathy, discretion, and professionalism

Nice To Haves

associate's or bachelor's degree in social services or related field preferred
Knowledge of HUD regulations and affordable housing programs is a plus
Bilingual (English/Spanish) candidates are encouraged to apply

Responsibilities

Serve as the primary intake contact for residents seeking assistance, information, or services
Collect, document, and process resident inquiries, complaints, and service requests accurately
Coordinate with internal departments to ensure timely resolution of resident concerns
Maintain detailed resident records and case files in compliance with housing authority policies
Conduct follow-up communications with residents to ensure satisfaction and issue resolution
Assist residents in navigating available housing programs, benefits, and community resources
Support lease compliance efforts by identifying and escalating resident relations issues as needed