Resident Relations Coordinator

Palatka Housing Authority•Palatka, FL

4d•$35,151 - $40,749•Onsite

About The Position

Palatka Housing Authority is looking for a compassionate and driven Resident Relations Coordinator to serve as a vital link between our residents and the services they need. In this rewarding role, you'll help foster a safe, supportive, and thriving community for the residents we serve in Palatka, FL. If you're passionate about making a real difference in people's lives, we want to hear from you!

Requirements

High school diploma or GED required
Prior experience in resident relations, property management, social work, or community outreach
Strong interpersonal and conflict resolution skills with a resident-first mindset
Proficiency in Microsoft Office and property management or case management software
Excellent written and verbal communication skills
Ability to work with diverse populations with empathy, patience, and professionalism

Nice To Haves

associate's or bachelor's degree in social services, public administration, or related field preferred
Knowledge of HUD regulations, affordable housing programs, or public housing preferred

Responsibilities

Serve as the primary point of contact for resident inquiries, concerns, and conflict resolution
Coordinate and facilitate resident programs, community events, and engagement initiatives
Maintain accurate resident records, correspondence, and case documentation
Connect residents with social services, community resources, and supportive programs
Collaborate with property management, maintenance, and social service teams to address resident needs
Monitor lease compliance and assist with resident education on housing policies and procedures
Conduct regular outreach and follow-up with residents to ensure satisfaction and well-being