RESIDENT REGIONAL MANAGER

Compass Group•Charlotte, NC

9d•$110,000 - $120,000•Onsite

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA. ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. We are seeking a dynamic and experienced Unit Facilities Director to lead site services operations, including janitorial and environmental services, within a regulated environment. This role is responsible for overseeing daily operations, ensuring compliance with GMP cleaning standards, managing financial performance, and driving high levels of client satisfaction and service quality. The ideal candidate is a hands-on leader who excels at team leadership, vendor management, regulatory compliance, and operational efficiency. Travel between 50%-75%.

Requirements

4+ years of experience in Facilities or Environmental Services Management, preferably in healthcare, GMP, or regulated environments
Proven experience managing janitorial operations and GMP-compliant cleaning programs
Demonstrated success supervising staff and leading teams
Strong understanding of GMP standards, sanitation procedures, and regulatory compliance requirements
Experience with budget management and financial analysis
Excellent organizational, problem-solving, and time management skills
Strong interpersonal and communication skills, with the ability to interact with clients and leadership
Ability to work in a fast-paced environment and manage multiple priorities
Strong presentation and public speaking skills

Nice To Haves

Bachelor’s degree in Facilities Management, Business, or related field (or equivalent experience)

Responsibilities

Lead and oversee all site services operations, including janitorial/environmental services teams and supervisors
Ensure strict adherence to GMP cleaning standards, sanitation protocols, and infection control practices
Manage departmental financials, including budget development, forecasting, and expense control
Ensure accuracy and timeliness of financial data, reports, and operational metrics
Establish work standards, cleaning schedules, and workflows to support regulated and critical environments
Maintain compliance with all regulatory agencies, including health, safety, and sanitation standards
Build and maintain strong client relationships through effective communication and service delivery
Lead, coach, and develop staff to improve productivity, engagement, and performance
Proactively drive initiatives to achieve facility goals and enhance operational efficiency