Resident Regional Director of Operations (Healthcare Dining)

Compass Group•Johnson City, TN

2d•$120,000 - $140,000•Onsite

About The Position

Working as the Resident Regional Operations Director, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region. Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving over 1,000 hospitals and healthcare systems nationwide. With over 31,000 associates, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for over 70 years, leveraging culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has over 1,600 registered dietitians and 1,200 executive chefs, and serves over 600 million meals annually.

Requirements

Proven ability to manage a team of six or more manager-level team members
Minimum of two years’ experience in multi-unit foodservice management
Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater
Strong track record of driving customer satisfaction
Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
Proven ability to mentor and develop team members
Excellent written and verbal communication skills

Nice To Haves

Bachelor’s degree in Business or Health Care related field, or equivalent degree or equivalent related experience

Responsibilities

Plans and directs the operation of the assigned accounts in support of the Key Performance Indicators
Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction
Participates in the sales process for the acquisition of new business
Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
Interfaces with existing clients to maintain client satisfaction and account retention
Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors
Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
Conducts appropriate annual and semi-annual performance evaluations
Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed
Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources