Resident Peer Support

METROPOLITAN DEVELOPMENT COUNCIL•Tacoma, WA

9d•Onsite

About The Position

The Resident Peer Support will ensure all residents of this 14 unit community are complying with house rules, policies and procedures in order to maintain a safe and healthy alcohol, drug and smoke free environment during their shift. The incumbent will live on site in one of the studio apartments, and work the night shift. The Resident Peer Support will be skilled in navigating crisis situations, de-escalating residents, and conflict resolution. The RPS is an individual who has experienced mental illness, chemical dependency and/or homelessness themselves, and are on their own recovery journey. The incumbent is well grounded in ongoing coping skills. The Resident Peer Support supports residents in their recovery while assisting them in identifying services and activities to help achieve these goals. The incumbent will participate in housing staff meetings with the Care Coordinator to review residents’ goals, develop safety plans, review and support completion of paperwork upon move-in, and assist residents with basic health and safety needs. The RPS will assist with general upkeep of the facility including light janitorial work. Maintains a safe, sanitary living and work environment including offices and outside areas by conducting floor checks, perimeter checks and unit inspections with Care Coordinators when appropriate. Maintains building safety at all times by following building/staff safety and emergency procedures according to MDC policies. Monitors all areas of the building and systems with the use of security cameras and by regular checks of common areas to ensure tenant and building safety. Monitors building to ensure only authorized persons enter the building and all guests follow building rules and policies. Ensures the removal of unauthorized persons within MDC guidelines. Supports and assists tenants logging guests in and out. Writes up Incident Reports as appropriate, and forwards to Management in a timely manner. Supports and enforces building rules, responds to tenant complaints and forwards to Management. Responds to building emergencies and takes action within MDC’s Housing/Case Management guidelines. Contacts and/or coordinates 911, police, fire department, and other service agencies and appropriate staff for assistance as needed according to MDC policies. Makes referrals to community resources and MDC services as appropriate. Completes work order requests as needed for building maintenance. Engages with tenants using trauma informed care and growth mindset methodology. Communicates and builds rapport with tenants Deescalate tenants when necessary. Provides and assists tenants with information and access to community resources. Cleans assigned common areas (Community room, Laundry Rooms, Offices, etc.), including vacuuming carpets and mopping floors. Takes out trash and rotates dumpsters. Maintains various daily logs of building activities and building records. Routes tenant information for tenant/case management files. Familiar with documentation forms such as Incident Reports, Tenant concerns, Work orders, Notice to vacate, and move out forms. Assists with gathering of tenant information. Distributes and posts flyers and notices. Facilitates access to building areas for contractors, repair and service representatives and vendors. Assists with office and janitorial supply inventories. Other duties as assigned

Requirements

High school diploma or GED.
Must have valid/current Washington State driver’s license, reliable personal transportation and insurance.
Physically able to climb flights of stairs and carry up to 40 lbs.
Must have personal skills to communicate effectively with tenants and the public; maintain professional boundaries with tenants.
Experience with diverse, low-income or special needs population.
Ability to maintain confidentiality.
Able to complete concise reporting.
Working knowledge of computers and computer data entry processes.
Must be an individual who has experienced mental illness, chemical dependency and/or homelessness themselves, and are on their own recovery journey.
Must be well grounded in ongoing coping skills.

Nice To Haves

Knowledge of the Pierce County public mental health system and community is desirable.
Some experience working with chronic street population, or be currently enrolled in human or social services program at an educational institution.

Responsibilities

Ensure all residents are complying with house rules, policies and procedures to maintain a safe and healthy alcohol, drug and smoke free environment.
Live on site in one of the studio apartments and work the night shift.
Navigate crisis situations, de-escalate residents, and perform conflict resolution.
Support residents in their recovery journey and assist them in identifying services and activities to help achieve their goals.
Participate in housing staff meetings with the Care Coordinator to review residents’ goals, develop safety plans, review and support completion of paperwork upon move-in, and assist residents with basic health and safety needs.
Assist with general upkeep of the facility including light janitorial work.
Maintain a safe, sanitary living and work environment including offices and outside areas by conducting floor checks, perimeter checks and unit inspections with Care Coordinators when appropriate.
Maintain building safety at all times by following building/staff safety and emergency procedures according to MDC policies.
Monitor all areas of the building and systems with the use of security cameras and by regular checks of common areas to ensure tenant and building safety.
Monitor building to ensure only authorized persons enter the building and all guests follow building rules and policies.
Ensure the removal of unauthorized persons within MDC guidelines.
Support and assist tenants logging guests in and out.
Write up Incident Reports as appropriate, and forward to Management in a timely manner.
Support and enforce building rules, respond to tenant complaints and forward to Management.
Respond to building emergencies and take action within MDC’s Housing/Case Management guidelines.
Contact and/or coordinate 911, police, fire department, and other service agencies and appropriate staff for assistance as needed according to MDC policies.
Make referrals to community resources and MDC services as appropriate.
Complete work order requests as needed for building maintenance.
Engage with tenants using trauma informed care and growth mindset methodology.
Communicate and build rapport with tenants.
Deescalate tenants when necessary.
Provide and assist tenants with information and access to community resources.
Clean assigned common areas (Community room, Laundry Rooms, Offices, etc.), including vacuuming carpets and mopping floors.
Take out trash and rotate dumpsters.
Maintain various daily logs of building activities and building records.
Route tenant information for tenant/case management files.
Assist with gathering of tenant information.
Distribute and post flyers and notices.
Facilitate access to building areas for contractors, repair and service representatives and vendors.
Assist with office and janitorial supply inventories.
Perform other duties as assigned.