Resident Onboarding Coordinator

SI HOLDCO LLC • Ocala, FL

10d • Onsite

About The Position

Communicate with applicants throughout the application approval process to provide a smooth informative experience. Track and log communications with applicants per company policy and procedure. Collect all necessary information to secure deposits and move ins. Process Security Deposits and Schedule Move in files and provide all information needed prior to move in. Determine if additional documentation is needed and explain what is needed to the applicants. Confirm application approvals. Explain application denials to applicant. Other duties as assigned.

Requirements

• High-school diploma or equivalent
• 2 or more years of prior successful experience in a customer service role
• Strong verbal, written and interpersonal communication skills
• Possess a professional, polite demeanor and appearance appropriate for a representative of the company
• Able to develop and maintain effective and cooperative working relationships with others
• Proficient in Microsoft Office Suite
• Maintain an exemplary record of attendance and punctuality
• Able to perform the essential functions of the position, with or without a reasonable accommodation
• Able to apply SOPs to specific problems to produce accurate answers
• Demonstrates the ability to read and comprehend written information and concepts effectively.
• Possesses strong listening skills, with the ability to understand information conveyed through all forms of communication.
• Communicates ideas clearly and effectively in all interactions, ensuring understanding by others.
• Produces clear, professional written communication that effectively conveys information and intent.
• Speaks clearly and articulately to facilitate clear understanding of next steps.
• Maintains strong attention to detail
• Works well under pressure and deadlines
• Able to handle multiple assignments in a proficient way

Nice To Haves

• Spanish Speaking
• Experience in property management and/or with Propertyware and Showmojo
• Experienced in Hubspot

Responsibilities

• Communicate with applicants throughout the application approval process to provide a smooth informative experience
• Track and log communications with applicants per company policy and procedure
• Collect all necessary information to secure deposits and move ins
• Process Security Deposits and Schedule Move in files and provide all information needed prior to move in
• Determine if additional documentation is needed and explain what is needed to the applicants
• Confirm application approvals
• Explain application denials to applicant
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED