Onboarding Coordinator
RedSail Technologies•Shreveport, LA
•$22 - $25•Hybrid
About The Position
The Onboarding Coordinator is responsible for overseeing and coordinating the scheduling, planning, and execution of installation projects. Acting as a liaison between customers, installers, and internal departments, the Onboarding Coordinator ensures timely and successful completion of projects while delivering exceptional customer service. This role requires strong organizational skills and attention to detail to manage multiple projects simultaneously while maintaining clear and consistent communication across all stakeholders.
Requirements
- High school diploma or equivalent
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Ability to work well under pressure and manage changing priorities
- Problem-solving mindset with attention to detail
Nice To Haves
- Associate’s or Bachelor's degree preferred
- Pleasant telephone manner and ability to conduct phone inquiries
- Professional, friendly, and have a positive attitude
- Previous customer service experience and communicating with customers over the phone
- Internet access
Responsibilities
- Coordinate and schedule installation projects in alignment with customer availability and internal timelines.
- Communicate with clients to confirm project details, set expectations, and provide updates throughout the installation process.
- Ensure all necessary documentation, contracts, and system entries are completed accurately and on time.
- Collaborate with sales, technical support, and logistics teams to ensure smooth handoffs and project readiness.
- Track the progress of installations and proactively address delays or obstacles to maintain project momentum.
- Support the delivery and setup of equipment or services, including verifying shipment statuses and coordinating internal resources.
- Maintain detailed records of each installation, including status updates, customer notes, and completion confirmations.
- Serve as a point of contact for escalations or concerns during the installation process.
- Help identify areas for process improvement and contribute to the development of more efficient coordination practices.
- Perform administrative tasks related to installation, including data entry, reporting, and internal communications.
- Uphold company standards for professionalism, accuracy, and customer service throughout all project phases.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
