Resident Occupancy Specialist

The Community Builders•Cleveland, OH

21d•Onsite

About The Position

The Community Builders, Inc. (TCB) is seeking a customer-focused Resident Specialist to join our team at Woodhill Station East, a vibrant mixed-income community that includes Market Rate, Affordable, Section 8, and LIHTC housing. This full-time, on-site position is responsible for leasing apartments, assisting residents throughout the move-in process, providing exceptional customer service, and supporting daily property operations. Previous experience with Section 8 and/or LIHTC is preferred. We're looking for someone who enjoys building relationships, delivering outstanding resident service, and being part of the exciting transformation of the Woodhill-Buckeye community.

Requirements

High school graduate or GED equivalent
Customer service experience in Property/Hotel/Retail, Sales 1+ year
Experience and proficiency of Microsoft Office
Excellent Customer Service, verbal and written communication (English language) skills
Ability to type at least 35 wpm
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
Proficiency with Microsoft Office including Word, Excel and MS Outlook

Nice To Haves

Previous experience with Section 8 and/or LIHTC is preferred.
Industry software such as Yardi a plus

Responsibilities

Answer or return all calls promptly and with the highest level of customer service.
Schedule appointments and conduct in-person visits as needed.
Listen to resident requests, concerns and comments, refer them as appropriate.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Process applications for approval and follow up with applicants.
Pre-qualify prospects in accordance with the company procedures and housing requirements
Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
Manage rental payment process.
Prepare recertification and lease renewals, and enter data into tracking system.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Conduct market surveys and shop competitive communities.
General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
Track and ensure timely delivery of resident notices.
Coordinate and maintain records for staff office, phones, parking and office keys.
Code and process invoices and research discrepancies as needed.