Resident Navigator

Fellowship Square, Christian Care Management, Inc. • Mesa, AZ

16h • Onsite

About The Position

Make a Meaningful First Impression—Every Day
Are you passionate about hospitality, service, and creating exceptional experiences for others? We’re looking for a Resident Navigator to serve as a welcoming presence and trusted point of connection for our residents throughout their journey in our community.
As a key member of our Resident Experience Team, you’ll play a vital role in ensuring smooth move-ins, supporting resident satisfaction, and helping residents feel right at home from day one.

Requirements

• High school diploma or equivalent required
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Ability to remain calm, empathetic, and solution-focused in fast-paced environments

Nice To Haves

• At least 2 years of experience in senior living, hospitality, resident services, or a related field (preferred)
• Strong communication and interpersonal skills with a heart for serving seniors
• Organized, detail-oriented, and able to manage multiple priorities
• Canva experience a plus

Responsibilities

• Welcome new residents and families with a personalized, warm move-in experience.
• Coordinate and lead move-in orientations and apartment readiness walk-throughs.
• Serve as a primary point of contact for resident questions, needs, and concerns.
• Maintain regular check-ins with residents, especially during the first 90 days.
• Partner with internal teams to resolve service issues and enhance the resident experience.
• Support community events, welcome activities, and engagement initiatives.
• Assist Sales and Marketing with tours and move-in support as needed.
• Document resident interactions and feedback accurately and professionally.

Benefits

• Daily pay option available.
• Medical, dental, and vision insurance options.
• Paid time off and paid sick leave.
• 403b company matched retirement plan.
• Career Growth Opportunities.
• The company provides a $15,000 life insurance payout, with the option to purchase additional coverage.
• Employee assistance program and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED