Resident Monitor (5632)

THE SALVATION ARMY•Stuart, FL

1d•Onsite

About The Position

This position is responsible for accepting and processing residents staying in the lodge/shelter overnight. The Resident Monitor ensures the safety, security, and compliance of residents with house rules during their assigned shift. This role also involves maintaining accurate records, ensuring the shelter is kept neat and orderly, and assisting with various shelter operations.

Requirements

High School diploma or G.E.D.
Ability to communicate effectively with clients in order to control, lead, and motivate behavior.
Ability to work with the public encompassing all types of behaviors.
Ability to work independently and with limited supervision while enforcing established policies and procedures.
Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
Ability to perform combinations of sitting, standing, and walking on a frequent change basis.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Nice To Haves

One year experience performing security or social service work preferred
Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Accepts and processes residents staying in lodge/shelter overnight.
Monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules.
Maintains accurate and complete records and logs containing pertinent information.
Ensures that the shelter is maintained in a neat and proper order.
Ensures that all rooms are in proper order before arrival of residents.
Checks fire equipment and ensures proper working order.
Distributes towels, linens, and personal hygiene items.
Secures and distributes client medications as required.
Receives, receipts and processes payments for rent and obtains clients signature on forms as well as program rules and regulations.
Monitors the activities of the program residents ensuring safety and compliance with house rules.
Checks the security of all windows and doors.
Monitors cameras and makes periodic rounds of entire facility.
Records any unique situations occurring on assigned shift.
Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.
Assists with all verbal and physical aggressions that might occur from residents.
Opens and closes the program doors at designated hours of operation.
Completes required paperwork representing client intake for the day.
Inputs data into the computer in order to maintain computer records and generate client lists.
Assists with the food pantry as needed.