Resident Manager - 9th Avenue Terrace

Chinatown Community Development Center • San Francisco, CA

1d • Onsite

About The Position

The Resident Manager is responsible for ensuring safe and secure living conditions for all residents. The position requires a reliable and sensitive individual who is dedicated to serving the needs of low-income tenants. They must display a calm demeanor and presence during emergency situations, exercise sensible and impartial judgment, and be willing to perform a variety of tasks. This is a part-time, on-call, nonexempt position located in the Richmond neighborhood of San Francisco. The role involves performing nightly duties (approximately half an hour per day) and being on-call Monday through Friday from 5 p.m. to 8 a.m., and on Saturdays, Sundays, and CCDC Holidays from 12:00 a.m. to 11:59 p.m. (24-hours). The salary is $19.18 per hour.

Requirements

• Commitment to respond to all cell phone/pager calls within ten minutes
• Commitment to be at property site within thirty minutes of being notified of any building emergency
• Willingness to do varied tasks
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Good written and verbal communications
• Act in a pleasant, professional, and calm matter
• Ability to work under stressful circumstances
• Bilingual and biliterate in Chinese/English
• Excellent interpersonal skills and ability to work with diverse ethnic group
• Sensitivity to issues facing low-income families, disabled, and elderly populations
• Good judgment and problem-solving skills

Nice To Haves

• Experience working in affordable housing projects, especially in property management
• Prior experience as a Resident Manager

Responsibilities

• Perform nightly security check on building floors and lock up common areas as needed/or in the case of an emergency
• Report all maintenance related issues to Property Manager
• Log and document serious events on incident reports and submit to Property Manager
• Respond to tenant complaints in a reasonable time manner
• Report any graffiti on both interior and exterior side of the building to Property Manager
• Log activities daily and occurrence including date, time, and what happened that day or no incidents
• Respond to all telephone calls, otherwise, return calls as soon as possible
• Respond to calls or emergencies at the building as soon as possible and notify the Property Manager as appropriate
• Along with Property Manager, attend resident meetings a minimum of once per year
• Required to reside in resident manager unit and stay every night while on duty
• Clean building entrance, hallway, and community areas when needed
• Collect, process, and drop off quarters from on-site washing and drying machine to Property Manager every three months
• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Other duties as assigned

Benefits

• The organization values empowerment, teamwork, and compassion.
• Culturally competent services are provided.
• Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed