Resident Manager

RELIANT ASSET MANAGEMENT SOLUTIONS • Victorville, CA

12d • $18 - $19 • Onsite

About The Position

Under the direction of the Regional Manager, performs a variety of on-site services for Reliant Asset Management Solutions units including, but not limited to, light maintenance, rent collection, coordination of resident activities, cleaning up laundry area; walks property regularly to monitor overall appearance and reports issues to Manager as needed. ESSENTIAL FUNCTIONS: Provides office support at on-site management office by collecting rents at assigned site. Processes and deposits rent as assigned. Greets the residents and general public in a courteous and professional manner. Available to residents during normal office business hours. Monitors conduct of tenants to ensure compliance with house rules, regulations, and lease; enforcement of apartment rules, maintain written records, and report occupancy violations, disturbances and other infractions by tenants and guests. Works with supervisor to ensure timeline recertification requirements (if applicable). Serves notices and communications to tenants when necessary. Participates in Reliant Asset Management Solutions sponsored community meetings. Coordinates with residents in their assigned area to initiate maintenance requests or provide maintenance to minor problems (if applicable), ensures security lighting is in good condition. Monitors performance of outside vendors and informs supervisor of any issues or concerns. Develops and maintains good resident relations and encourages residents to work together with Reliant Asset Management Solutions to improve the quality of life in their neighborhood. Picks up trash around the complexes, cleans up dumpster areas and laundry rooms. Reports to the maintenance team any large trash objects needing removal, and any liability related issues (such as trip hazards, sharp objects etc.) around the property or concerning residents and their guests. Assists in preparation and showing of vacant units as requested, including clean-up and external yard work. Coordinates with Regional Manager as needed to keep Reliant Asset Management Solutions apprised of any concerns or problems at the complex. Shows apartments to prospective residents; assists with move-in orientation including move-in and move-out or other inspections as needed. Maintains awareness of an adequate number of market ready apartments, effectively monitor delinquencies and implement marketing plans as requested. Performs other related projects as assigned by the Regional Manager.

Requirements

• Ability to perform each essential duty satisfactorily.
• Good communication skills.
• Ability to read and write in English.
• Ability to work with limited supervision.
• Ability to live on site at designated property location.
• Valid CA Driver's license with an acceptable driving record and auto insurance limits.
• Uncompromising integrity and ability to maintain strictest confidentiality.
• High School Diploma or equivalent.
• Intermediate computer skills.
• Great customer service skills.
• Clean driving record with ability to obtain auto insurance at acceptable levels.

Nice To Haves

• Bilingual English/Spanish (if applicable).
• Previous experience within a Property Management office preferred.
• Handyman skill set training may be preferred depending on property.
• At least one year performing similar residential building maintenance or general labor type work.
• Knowledge of Fair Housing and Property management laws a plus.

Responsibilities

• Collects rents at assigned site and processes and deposits rent as assigned.
• Greets residents and the general public courteously and professionally, and is available during normal office business hours.
• Monitors tenant conduct to ensure compliance with house rules, regulations, and lease agreements, and enforces apartment rules.
• Maintains written records and reports occupancy violations, disturbances, and other infractions by tenants and guests.
• Works with supervisor to ensure timely recertification requirements (if applicable).
• Serves notices and communications to tenants when necessary.
• Participates in Reliant Asset Management Solutions sponsored community meetings.
• Coordinates with residents to initiate maintenance requests or provide maintenance for minor problems, and ensures security lighting is in good condition.
• Monitors performance of outside vendors and informs supervisor of any issues or concerns.
• Develops and maintains good resident relations and encourages residents to work together to improve the quality of life in their neighborhood.
• Picks up trash around complexes, cleans up dumpster areas and laundry rooms.
• Reports large trash objects needing removal and liability-related issues to the maintenance team.
• Assists in the preparation and showing of vacant units, including clean-up and external yard work.
• Coordinates with the Regional Manager to keep Reliant Asset Management Solutions apprised of any concerns or problems at the complex.
• Shows apartments to prospective residents and assists with move-in orientation, including move-in and move-out inspections.
• Maintains awareness of an adequate number of market-ready apartments, monitors delinquencies, and implements marketing plans as requested.
• Performs other related projects as assigned by the Regional Manager.

Benefits

• On-site unit provided rent-free
• Monthly cell-phone allowance of $80
• 9/80 Work Schedule (compressed work schedule resulting in employees working 80 hours every 2 weeks while still getting every other Friday off)
• Medical, Dental, Vision and Life Insurance offered with no out-of-pocket costs for employee premiums
• $325 monthly credit for additional dependents
• Optional 403(b) program with Company Matching
• Up to 80 hours of vacation hours with accrual beginning after the first 60 days of employment
• 67 hours of sick leave
• 9 Holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED