Apartment Resident Manager

RHF (Retirement Housing Foundation)•Montrose, CO

13h•Onsite

About The Position

The Resident Manager at Anciano Towers, a senior living community located in Montrose, CO, is responsible for overseeing the daily operations of the property. This role focuses on delivering exceptional customer service, ensuring effective property management, and fostering a welcoming, engaging, and supportive environment for residents. The Resident Manager provides leadership and operational oversight to ensure the community is well-maintained, compliant, and operating efficiently in alignment with organizational standards. This is a required on-site position, and the Resident Manager will be provided with a designated two-bedroom apartment as part of the role to support daily operations and resident needs.

Requirements

High school diploma or equivalent required
3+ years of experience in property management, preferably in senior living or multifamily housing environments.
Experience managing budgets, financial reporting, and property operations.
Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
Ability to work independently and prioritize tasks in a fast-paced environment.
Ability to work flexible hours, including weekends and evenings, as needed.
Must pass all pre-employment screening requirements, including reference verification.
Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management.

Nice To Haves

experience in property management, business administration, or a related field preferred.

Responsibilities

Oversee all aspects of daily operations for the property, including leasing, resident relations, and facilities management.
Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is well-maintained.
Conduct regular inspections of property, common areas, and individual units to ensure compliance with cleanliness standards.
Review and approve purchase orders, invoices, and other financial documents related to property operations.
Manage leasing activities, including marketing available units, conducting tours, and processing applications.
Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.
Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
Oversee the Activities Department to ensure a vibrant calendar of events that promotes engagement, wellness, and social connection.
Address residents’ concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.
Serve as a liaison between residents, their families, and leadership, communicating concerns, suggestions, and feedback.
Work closely with the Social Services team to ensure residents have access to necessary supportive services.
Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by leadership.
Coordinate and oversee audits, inspections, and reviews by regulatory bodies, ensuring the property meets all standards and guidelines.
Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.