Resident Manager (Hudson Yards New Development)

Related•New York, NY

7d•Onsite

About The Position

Related’s Luxury New Development building located at Hudson Yards, is seeking a Resident Manager to join their team! Are you a dynamic, proactive, and dedicated professional with a passion for excellence? Are you ready to take the lead in shaping the luxurious living experience for our discerning residents in the heart of Hudson Yards? If you are a seasoned Resident Manager with an expert command of property maintenance, building mechanics, and an unwavering commitment to hospitality, we want you on our team! The Set is a 43-story building with top-of-the-line finishes and fixtures such as Wolf appliances, custom Italian cabinetry and the latest smart-home technology. Our collection of fully furnished, fully serviced residences offer a never-before-seen, hotel-like living experience. The Resident Manager is responsible, under the direction of the Regional/General Manager, to ensure the smooth operation of the building in compliance with all company policies and procedures, the Equal Employment Opportunity, Fair Housing, Human Rights, and other local jurisdictional statutes.

Requirements

3+ years of Resident Management and supervisory experience in Luxury Property
Facilities/Operations experience with strong working knowledge of building systems
Proficiently skilled in plumbing, electrical, mechanical, and basic construction
Experience managing a Tenant Amenity Space
Comprehensive knowledge of industry software systems
Ability to effectively communicate with all levels of management; internally and externally
Strong leadership, organizational and administrative skills.
Team oriented and customer focused
Must be able to prioritize and handle multiple tasks
Working knowledge of Microsoft Office

Nice To Haves

In-house knowledge of principles, practices and procedures a plus

Responsibilities

Direct supervision of the site maintenance and operations team, and promotes a positive working environment through strong leadership and direction.
Recommends hiring, termination, discipline, suspension, promotion and/or rewards for staff members in accordance with all legal requirements, Related Management Company’s EEO policies and procedures, with federal, state and local Human Rights/Civil Rights Statutes, and with the Americans with Disabilities Act regulations and/or Section 504 of the Rehabilitation Act of 1973, where applicable.
Reviews and adds supervisory observations to the employees’ performance self-evaluations, and establishes goals and objectives for successful performance.
Performs subordinate reviews in accordance with RMC policy.
Reviews and approves subordinate payroll.
Approves overtime as needed.
Provides ongoing training for staff.
Responsible for all maintenance and repairs at the property.
Assures that a responsible staff member is available to respond to emergency calls at all times.
Assures completion of all service request orders accurately, timely and in entirety.
Performs an introductory walk-through with new residents upon move-in. Provides instruction on the use of all facilities and appliances. After the resident has moved-in, he/she may be required to review the entire apartment checklist with the resident, provide instructions for the use of all facilities and appliances, and correct any problems.
Responsible for the appearance and operations of all common areas and back of house, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds.
Solicits, reviews, and recommends third-party contracts when so directed by the Regional Manager, General Manager, or designee.