Resident Manager

Related•New York, NY

5d•Onsite

About The Position

Join Related at The Lyric! Located in the heart of Manhattan, The Lyric is a premier residential community where exceptional service, well-maintained spaces, and a strong sense of community come together. We are seeking an experienced Resident Manager to lead day-to-day building operations, oversee an established maintenance team, and ensure the property consistently meets the highest standards of quality and resident satisfaction. This is an exciting opportunity for a hands-on leader who takes pride in their property, their team, and creating an exceptional living experience for residents. The Resident Manager will be responsible for maintaining the physical assets of the property, monitoring the day-to-day operations of an experienced maintenance staff, evaluating the budgets for and financial performance of the property, and - most importantly - cultivating positive, lasting tenant-landlord relationships. The successful candidate will create an attractive, welcoming, and desirable community that embraces all qualified applicants.

Requirements

5+ years of recent hands-on experience in the property management industry
3+ years of supervisory experience.
Facilities/Operations experience with strong working knowledge of building systems
Proficiently skilled in plumbing, electrical, mechanical, and basic construction
Experience managing a Tenant Amenity Space
Comprehensive knowledge of industry software systems
Ability to effectively communicate with all levels of management; internally and externally

Responsibilities

Responsible for the direction and supervision of the maintenance employees.
Recommends hiring, terminating, discipline, suspension, promotion and/or rewards for staffing accordance with Equal Employment Opportunity requirements; Related Management Company’s EEO policies and procedures; with federal, state and local Human Rights/Civil Rights Statutes; and with the Americans with
Responsible for the implementation of and adherence to Fair Housing practices per Related Management Company, L.P.’s Fair Housing Policy and as communicated periodically through Fair Housing training with the Fair Housing officer or designee.
Responsible for all maintenance and repairs at the development. Assures that a responsible staff member is available to respond to emergency calls at all times.
Apartment turnovers must produce units that are to be impeccably clean, mechanically in good working order and properly painted prior to the resident’s move-in.
Common areas, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds must be clean at all times. Schedules routine janitorial tasks to ensure that the above is consistently maintained.
Follows purchase order instructions established by the district/regional office.
Solicits, reviews and recommends third-party contracts when so directed by the District Manager or designee.
Ensures that concierge staff complies with the designated, authorized steps to register guest/key authorizations on the Yardi system