Resident Manager
About The Position
Are you a responsible, customer-oriented individual seeking a unique opportunity to live on-site and make a difference in a residential community? We have an exciting position available for a Part-Time Resident Manager at a San Francisco property. As a Resident Manager, you will act as the primary point of contact for residents, ensuring their safety, satisfaction, and comfort. This role requires living on-site in a unit provided by the owner and entails providing exceptional customer service to the tenants in the building and helping with basic handyman-type projects/repairs. Additionally, the Resident Manager will be on-call for emergencies and accessible via phone at all times.
Requirements
- Ability to live on-site at the property in a unit provided by the owner.
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong organizational skills and ability to manage multiple tasks effectively.
- Proficiency in property management software, ticketing systems, and other relevant tools.
- Strong attention to detail and accuracy in record-keeping.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to handle emergency situations calmly and efficiently.
- Availability to be on-call for emergencies and accessible via phone at all times.
Nice To Haves
- Familiarity with maintenance tasks and the ability to diagnose minor repair requests is desirable.
- Prior experience in a customer service or property management role is advantageous.
- Familiarity with compliance regulations and processes is a plus.
Responsibilities
- Serve as the primary tenant liaison between residents and the property management office, fostering positive tenant relationships.
- Maintain the safety, security, cleanliness, and overall appeal of the property, ensuring it is an attractive and safe place to live.
- Receive and address maintenance requests from residents. Coordinate repairs with vendors.
- Track annual certifications and ensure compliance with regulatory requirements.
- Provide exceptional customer service, promptly addressing inquiries and concerns from residents.
- Monitor and address lease violations or non-compliance issues, collaborating with the Property Manager as needed.
- Be available on-call for emergencies and accessible via phone at all times.
- Maintain organized records of resident communication, work orders, and vendor interactions.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
