Resident Manager (Luxury Rental)

Related•New York, NY

2d•Onsite

About The Position

At Related, the Reserved Collection represents our most refined residential experience — 261 Hudson and 456 Washington proudly stand within this exclusive portfolio. We are seeking a Resident Manager who can lead both properties with precision, accountability, and a hospitality-first mindset. From building systems to concierge-level service standards, you will play a pivotal role in protecting the integrity, reputation, and elevated lifestyle that defines the Reserved Collection. In this role, you’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day-to-day experience, we want to hear from you.

Requirements

4+ years of previous experience as a Resident Manager; supervising maintenance and/or building operations teams within Class A Residential property
Strong leadership, time management, and problem-solving skills
Experience managing budgets, vendor relationships, and compliance
Ability to lead calmly during emergencies and deliver consistent results
High school diploma or equivalent required
Comfortable using Microsoft Office and digital maintenance systems

Nice To Haves

technical certifications a plus

Responsibilities

Hire, train, coach, and supervise the maintenance, janitorial, and concierge teams across both properties
Lead daily huddles, safety meetings, and performance reviews
Build a team culture based on accountability, service, and professionalism
Mentor team members in both technical skills and resident service delivery
Oversee all maintenance, repairs, and apartment turnovers
Manage preventive maintenance programs and janitorial schedules
Conduct regular walkthroughs to ensure compliance and cleanliness
Track KPIs, forecast inventory needs, and uphold asset and brand standards
Coordinate 24/7 coverage for urgent issues and emergencies
Lead vendor communications during after-hours situations
Remain calm and solution-focused when responding to floods, outages, and escalated service needs
Resolve escalated service requests with empathy and follow-through
Oversee move-in orientations and follow-up satisfaction surveys
Support the concierge and leasing teams in delivering a polished resident experience
Manage site budgets, approve emergency purchases, and monitor ongoing costs.
Review vendor contracts, track performance, and recommend upgrades
Ensure all work meets safety, code, and quality expectations
Maintain payroll, scheduling, attendance, and training records
Ensure contractor compliance with building policies and standards
Develop systems to support onboarding, SOPs, and knowledge sharing
Work closely with leasing, concierge, and lifestyle teams
Align on unit readiness, amenity cleanliness, and VIP service coordination
Represent the site during capital planning, project walkthroughs, and ownership meetings
Lead projects that improve building systems, service quality, or team operations
Act as the on-site leader in the absence of the General Manager