Resident Manager (Onsite, Part-time)

PTLA Real Estate Group•Walnut Creek, CA

5d•Onsite

About The Position

The Resident Manager is responsible for the daily inspection and upkeep of community grounds and facilities, ensuring a clean and safe environment for residents. This role involves regular communication with the Property Management Team regarding maintenance needs, rule compliance, and emergency situations. The position also includes occasional duties such as maintaining resident files, handling inquiries, assisting with inspections, and performing light landscaping. Rent collection, supervision of contractors, and leasing are not part of this role.

Requirements

Previous experience in property management or a similar role is preferred.
Strong organizational skills with the ability to multitask and prioritize responsibilities.
Excellent communication skills, both written and verbal.
Proficient in using computer software for data entry and record keeping.
English language proficiency required.

Responsibilities

Daily inspection of all community grounds and facilities, notifying Property Management Staff of any maintenance needs and issues.
Clean exterior walkways and common areas, including removing litter and debris from building grounds, city sidewalks, gutters, and the marketing perimeter.
Clean property facilities such as laundry rooms, mail areas, and pool areas.
Check and replace, or request replacement of, exterior lighting.
Monitor trash and recycling to ensure scheduled pick-ups occur, clean trash and recycling areas, and break down oversized items.
Keep inventory of general maintenance/cleaning supplies and notify Property Management Team of needed supplies.
Ensure storage areas are always locked when not in use.
Attend periodic onsite and teleconference meetings with Property Management Team.
Attend annual safety training.
Notify Property Management Team when tenants are not complying with rules and regulations, documenting infractions.
Serve as an emergency contact, notifying Property Management Team of safety issues and authorities of life-threatening issues.
Maintain and update resident files and records in a computerized resident management system.
Handle phone calls and inquiries with professionalism and excellent etiquette.
Assist with regulatory and preventative maintenance unit inspections.
Respond to emergency issues including taking phone calls, contacting vendors, taking photos, writing preliminary incident reports, and reporting incidents to and following up with Property Management Team.
Perform light landscape work, including pulling weeds, watering planters, and raking leaves.
Deliver resident communication and legal documents/notices as instructed.
Monitor parking spaces, issue citations, and request tow of improperly parked vehicles. Audit income-bearing parking spaces.